Microsoft storage shows 0/0 GB and cannot retrieve storage details

Question

Microsoft storage shows 0/0 GB and cannot retrieve storage details

Kamrul Hasan 0

Outlook storage is incorrectly showing 0/0 GB. Microsoft Storage says it cannot retrieve storage details. OneDrive and all Recycle Bins are empty.

Kamrul Hasan 0 Reputation points

2026-11-13T08:16:11.22+00:00

My Microsoft Cloud Storage is incorrectly showing as full/unavailable.

I have completely deleted my OneDrive files and emptied the OneDrive Recycle Bin. I have also emptied Outlook Deleted Items.

However, Outlook Settings → Accounts → Storage shows:

0.00 GB free Total used: 0 / 0 GB

The Microsoft Storage dashboard also says:

“We couldn't get Microsoft storage details for your account. Refresh and we'll try again.”

Please check the Microsoft account's server-side cloud storage and Outlook quota. The account appears to have a storage/quota reporting problem.

2 answers

Your answer

Kamrul Hasan 0 Reputation points

2026-11-13T08:16:11.22+00:00

My Microsoft Cloud Storage is incorrectly showing as full/unavailable.

I have completely deleted my OneDrive files and emptied the OneDrive Recycle Bin. I have also emptied Outlook Deleted Items.

However, Outlook Settings → Accounts → Storage shows:

0.00 GB free Total used: 0 / 0 GB

The Microsoft Storage dashboard also says:

“We couldn't get Microsoft storage details for your account. Refresh and we'll try again.”

Please check the Microsoft account's server-side cloud storage and Outlook quota. The account appears to have a storage/quota reporting problem.

Answer 1

Hello,

Thank you for reaching out with your question.

The 0/0 GB storage display and the inability to retrieve your Microsoft storage details may be related to the current Microsoft 365 service degradation. Since you have already cleared your OneDrive files, OneDrive Recycle Bin, and Outlook Deleted Items, I recommend waiting and trying again later.

You can check the latest Microsoft service status here: https://status.cloud.microsoft/

If the issue continues after the service degradation has been resolved, further investigation of the account's storage quota may be required.

If you found this reply helpful, please consider upvoting or accepting it as the answer.

Best regards.

Answer 2

You may also be affected by the ongoing global service outage. You can monitor the latest updates through the link below. Once Microsoft has resolved the issue and restored normal service, please try again.

Microsoft is currently experiencing a service disruption affecting OneDrive, Outlook and other Microsoft services. The issue is on Microsoft's end, so there is nothing you need to do on your device or account for now. I recommend waiting until Microsoft resolves the issue and normal service is restored.

You can follow the latest updates through the official channels below:

Microsoft Service Status: https://status.cloud.microsoft/

Microsoft 365 Status on X: https://x.com/MSFT365Status/status/2120938282204688468