When will outlook be restored. I have no email cannot send or receive!

Microsoft is currently reporting an Outlook/Exchange Online service incident that can prevent sending and receiving email; Microsoft has not provided a confirmed restoration time, so track the incident on the official Microsoft service health status page.^1^

What to do now

1. Open the service-health page and look for Outlook.com or Exchange Online.
2. Check the incident’s latest update and status:
   • Investigating: Microsoft is still identifying the problem.
   • Restoring service: corrective action is being applied.
   • Extended recovery: service is returning, but not yet for everyone.
   • Service restored: Microsoft has confirmed recovery.^2^
3. While an incident remains active, repeatedly changing passwords, reinstalling Outlook, or removing the account is unlikely to restore a Microsoft-side service failure. Use another communication method for urgent work and retry Outlook after the next status update.
4. After Microsoft marks the incident resolved, send a short test message to yourself and confirm that it appears in both Sent Items and Inbox.

For a Microsoft 365 work or school mailbox, an administrator can see tenant-specific details at Microsoft 365 admin center → Health → Service health → Active issues Microsoft is working on. The incident page includes Microsoft’s updates and any available recovery information.^2^

If service is restored but your mailbox still fails

Check your Outlook.com storage first. If Microsoft cloud storage is full, Outlook.com cannot send or receive messages; mail sent to you while it was full is returned to the sender and cannot later be recovered automatically.^3^

If storage is not full:

• If you recently changed your password, update the saved password in Outlook.
• Check whether the Microsoft account has been temporarily blocked because of unusual sign-in activity.
• If incoming messages alone remain missing, inspect Other, Junk Email, forwarding settings, and inbox rules.
• In Outlook.com, select Help, describe the send/receive failure, and proceed to Still need help? → Yes if troubleshooting does not resolve it.^3^

References

1. Microsoft service health status
2. How to check Microsoft 365 service health
3. Can't send or receive email in Outlook.com | Microsoft Support