I’m trying to access my Microsoft an outlook account on my phone, it’s not allowing me access to it because it’s asking for a security And recovery email the recovery email is my mother’s old one. She’s no longer with us and the number is my old number

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I’m trying to access my Microsoft an outlook account on my phone, it’s not allowing me access to it because it’s asking for a security And recovery email the recovery email is my mother’s old one. She’s no longer with us and the number is my old number

Michael Apidopoulos 0

I’ve already reset the security question tho I have to wait 30th ya for it to be Done, which is stupid. In my opinion second it’s saying there’s no. Network connection there clearly is because I’m using the Internet right now. Why can I not recover or get into my account? It was working perfectly fine until this morning. I’ve had this account for over 10 years and INetwork connection they’re clearly is because I’m using the Internet right now. Why can I not recover or get into my account? It was working perfectly fine until this morning. I’ve had this account for over 10 years and I need to access it.

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Answer 1

Because the account security information was changed and access to the old recovery email and old phone number is no longer available, sign-in is being blocked until Microsoft can verify ownership. If all security info was replaced, there is a documented 30-day wait before sign-in is allowed again.

What is supported to try now:

Use the Sign-in Helper tool for the Microsoft account. It checks the account and guides the next recovery steps.
If the account asks for verification and none of the listed methods are available, select I don't have any of these and follow the instructions to replace security info.
If the security info was already replaced, the account can remain unavailable for 30 days before sign-in works again.
If the issue is only in Outlook mobile, make sure the app is updated to the latest version. Recurring password prompts can happen when the app’s security standards have changed.
If this started after changing the primary alias in Outlook.com on mobile, delete and re-add the account in the app: Settings > select the affected account > Delete Account, then add it again.

About the “no network connection” message: the available guidance does not identify that message as proof of an actual internet outage. In this situation, the account recovery and verification state is the documented blocker.

If the account is a personal Microsoft account and access to all old verification methods is gone, there is no supported bypass for the 30-day security waiting period.

References: