outlook email

Question

outlook email

Valerie Greenwood 0

Can't open my email. Have cleared browsing history, passwords cookies. The cache has been deleted. I try to open and it says this page can't be reached.

Sandra Storm-Conway 0 Reputation points

2026-11-13T03:06:53.23+00:00

I am having the same problem with Windows 11. It is stating that my account can't be accessed "Refresh". I've done so repeatedly and yes, I am signed in and synced at all times. The bigger problem is that my personal email address states "Access Denied". This is the email address attached to every single account we have and not acceptable AT ALL! I want answers!

2 answers

Your answer

Sandra Storm-Conway 0 Reputation points

2026-11-13T03:06:53.23+00:00

I am having the same problem with Windows 11. It is stating that my account can't be accessed "Refresh". I've done so repeatedly and yes, I am signed in and synced at all times. The bigger problem is that my personal email address states "Access Denied". This is the email address attached to every single account we have and not acceptable AT ALL! I want answers!

Answer 1

Sumit 44,986 Volunteer Moderator

It should be back up very soon; it was down on the server end.

https://x.com/MSFT365Status/status/2121060437290516575

We’re seeing positive results with our efforts to restart affected infrastructure and recover server availability in an isolated manner. We’re actively monitoring the performance of these portions of infrastructure to verify stability, which we suspect will support improved availability as these actions are subsequently expanded more broadly. More info under EX1550543 and MO1550821 in the Microsoft 365 admin center, as well as

0 comments

Answer 2

Microsoft currently reports service degradation affecting Microsoft services, so wait for the service-health status to return to normal before changing more browser or account settings; the incident may be causing the “This page can’t be reached” error.^1^

What to do now

Open the Microsoft service-health page.
If Outlook or Microsoft consumer services show an incident, wait and retry after Microsoft marks the service healthy. Outlook.com’s support guidance specifically recommends checking service health when the site cannot be accessed.^2^
When service health is normal, open Outlook directly at:
- https://outlook.live.com/mail/
If possible, also try the Outlook mobile app while the website is unavailable.

You have already cleared the history, cookies, and cache, so there is no need to repeat that.

If service health is normal but the page still cannot be reached

Test these in order:

Try a current supported browser
- Use the latest Microsoft Edge, Chrome, or Firefox on Windows.
- On macOS, use current Edge, Chrome, Firefox, or Safari 16 or later.^3^
Test an InPrivate or Incognito window
- Edge: press Ctrl+Shift+N.
- Chrome: press Ctrl+Shift+N.
- Firefox: press Ctrl+Shift+P.
- Open only the official Outlook address above. If it works, an extension or regular-browser setting is likely interfering.
Test ad-blocking extensions one at a time Outlook.com can have loading problems when AdBlock, uBlock, or pop-up blockers are enabled.^3^
- For AdBlock in Chrome, select the AdBlock icon → Don’t run on pages on this domain → refresh Outlook.
- Alternatively, open the browser’s Extensions page and disable one extension at a time.
Security caution: perform this brief test only on outlook.live.com, do not browse other sites while protection is disabled, and re-enable the extension immediately afterward.
Try another network Disconnect from the current Wi-Fi and temporarily connect through a phone’s mobile hotspot. If Outlook works there, the original network, DNS service, router, VPN, or filtering software is likely blocking access. A different-network test is also recommended for similar Outlook.com access failures.^4^
If the website opens but rejects the sign-in Run Microsoft’s account sign-in troubleshooter. Microsoft distinguishes account sign-in failures from failures to reach the Outlook website.^5^

If none of these works after service health is normal, record the exact browser error—including any code such as ERR_NAME_NOT_RESOLVED, ERR_CONNECTION_TIMED_OUT, or 403—and whether Outlook works on another device or network. Those details distinguish a DNS/network failure from a browser or account problem.

References