Hacked account

Ondrej Yendley 0 Reputation points
2026-11-12T21:32:34.7333333+00:00

Hello Microsoft Support,

My Microsoft account has been hacked. Someone has changed my security information and replaced my recovery email with an email address that does not belong to me.

I cannot verify my identity because the verification code is being sent to the hacker's email address.

I am the original owner of this account and I need help recovering it.

Thank you

2026-11-13_073535

Outlook | Windows | Classic Outlook for Windows | For home
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  1. Jonathan Deives 84,125 Reputation points Independent Advisor
    2026-11-12T22:05:26.74+00:00

    If the hacker changed the email address on your account, the right tool is the Recover My Account form: https://aka.ms/recovermyaccount. It goes to a specialized team that reviews this type of case.

    This guide explains what to enter in each field:
    https://support.microsoft.com/account-billing/guidance-notes-for-the-microsoft-account-recovery-form-4dd8fef1-33d2-4fbe-9352-66127ab9b50e

    Microsoft says replies can take up to 5 business days. The reply is sent to the contact email you provide, so check its Junk or Spam folder if nothing arrives.
    Please avoid submitting the form repeatedly unless you remember new information, since that can slow down the response.

    This is a public forum for exchanging information between users, and no one here has access to your account data. Please do not post passwords or verification codes here.

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