I need to reactivate the office professional plus 2013 software that I own

Use Microsoft’s Product Activation Portal to obtain the confirmation ID for Office Professional Plus 2013; it replaces the discontinued automated telephone activation process for perpetual Office products.[^1^](https://support.microsoft.com/support/known-issues/telephone-activation-is-no-longer-supported-for-your-product-error-when-activating-office ""Telephone activation is no longer supported for your product" error when activating Office | Microsoft Support")

Activate Office 2013 on the new PC

1. In the Office activation window on the new PC, select the telephone/offline activation option and leave that window open. It should display an Installation ID.
2. Open the Product Activation Portal at: https://visualsupport.microsoft.com
3. Complete the CAPTCHA, select Proceed to Sign In, and sign in with a personal Microsoft account or supported work/school account. Signing in only validates access to the portal—it does not associate that account with your Office license.
4. Select Activate a Microsoft Product.
5. Select Office and the corresponding Office 2013 product/version.
6. Enter the Installation ID shown by Office and proceed through the portal.
7. Copy the resulting Confirmation ID into the Office activation window on the new PC and complete activation.

The portal supports retail, OEM, and volume licenses. If activation cannot be completed automatically and the case qualifies, it provides a live-chat support option.^2^

Complete the license transfer

If this is a transferable one-time-purchase license, uninstall Office from the old computer after activating it on the new one. Microsoft documents that perpetual Office can be moved when its Software License Terms permit the transfer, but the original installation must then be removed.^3^

To inspect the applicable terms on the old PC:

1. Open Word or Excel.
2. Select File > Account.
3. Select About Word/Excel > View the Microsoft Software License Terms.

If the portal rejects the key

Determine whether this is a retail license or an organization-issued volume license:

1. Open Word and select File > Account.
2. Office Professional Plus with a Change Product Key link generally indicates volume licensing.
3. Manage Account or Update Options indicates that it is not the volume-license configuration described by Microsoft.^4^

For a volume-license/MAK key, contact the organization that supplied it or choose Volume License Key Management in the Product Activation Portal. MAK keys have predetermined activation limits, and every activation counts toward that limit.^5^

For a personally purchased retail license, use the portal’s live-chat escalation and have the product key and proof of purchase available. Do not post the full product key publicly.

References

1. "Telephone activation is no longer supported for your product" error when activating Office | Microsoft Support
2. Activate Microsoft perpetual products using the Product Activation portal | Microsoft Support
3. Activate Office after reinstalling or installing on a different device | Microsoft Support
4. Office repeatedly prompts you to activate on a new PC | Microsoft Support
5. Overview of volume activation of Office