cannot log in to my hotmail

DEAN ISAACSON 0 Reputation points
2026-11-12T19:49:51.72+00:00

I have been trying to log in for one hour to my hotmail unsuccessfully. Is hotmail down?

Outlook | Web | Outlook.com | Email
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  1. AI answer

    2026-11-12T19:51:03.81+00:00

    Yes—Outlook.com/Hotmail is experiencing widespread sign-in problems today, November 12, 2026, so check Microsoft’s service-health page and wait for the status to return to normal before trying again.^1^

    What to do now

    1. Open Microsoft service health status.^2^
    2. Look for an Outlook.com or Microsoft 365 incident.
    3. If the status shows an active incident or is not green, wait until Microsoft reports that service is restored, then sign in again at Outlook.com. Microsoft specifically recommends waiting when service status is not green.^3^
    4. There is no need to reset your password solely because of today’s outage.

    If service is restored but you still cannot sign in

    Use Microsoft’s sign-in troubleshooter from the Hotmail support page.^3^ This is the appropriate next step if you receive an incorrect-password, blocked-account, or identity-verification message after the outage ends.

    Hotmail now uses Outlook.com, and its password is the same as your Microsoft account password.

    References

    1. Is Microsoft down? Live updates as users report Outlook, 365 issues
    2. Microsoft service health status
    3. How to sign in to Hotmail | Microsoft Support
    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Jose Benjamin Solis Nolasco 13,106 Reputation points Volunteer Moderator
    2026-11-12T19:50:21.92+00:00

    Welcome to Microsoft Q&A!

    Hello,

    What you are experiencing is currently linked to an active Microsoft 365 service incident tracked under ID EX1550543.

    Microsoft initially reported intermittent connectivity issues affecting Exchange Online mailboxes in the Americas, and has since updated the advisory to confirm that the issue may impact general Microsoft 365 service connectivity across any region.

    What this means for your environment:

    • Affected Services: Primarily Exchange Online / Outlook (desktop client, Outlook on the web, and mobile apps), along with potential authentication or connection timeouts across broader Microsoft 365 services (such as Teams, SharePoint/OneDrive, or the Microsoft 365 Admin Center) that rely on shared front-end connectivity infrastructure.

    Action Required: No configuration changes are needed on your tenant or client devices. Microsoft engineering teams are actively working on mitigation.

    How to track live status:

    Open the Microsoft 365 Admin Center using a Global Admin or Service Support Admin account.

    Navigate to Health > Service health.

    Search for incident ID EX1550543 for real-time mitigation progress and root cause updates.(You can also follow official updates via @MSFT365Status on X).

    Help make this community better for everyone: if this answer resolved your issue, please accept it or leave an upvote.

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    1 person found this answer helpful.
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