Clipchamp is not responding

Manal Nakli 15 Reputation points
2026-11-12T19:07:46.5966667+00:00

I have been trying just now to use Clipchamp to add subtitles to a video. But it is not responding, neither the Clipchamp App nor when I tried to use the web version. It was working fine yesterday, less than 24 hours ago!

Is there a known issue with Clipchamp that is stopping it to work?

Microsoft 365 and Office | Clipchamp | For home
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  1. Jose Benjamin Solis Nolasco 13,021 Reputation points Volunteer Moderator
    2026-11-12T19:15:38.3666667+00:00

    Welcome to Microsoft Q&A!

    Hello, @Manal Nakli

    What you are experiencing is currently linked to an active Microsoft 365 service incident tracked under ID EX1550543.

    Microsoft initially reported intermittent connectivity issues affecting Exchange Online mailboxes in the Americas, and has since updated the advisory to confirm that the issue may impact general Microsoft 365 service connectivity across any region.

    What this means for your environment:

    • Affected Services: Primarily Exchange Online / Outlook (desktop client, Outlook on the web, and mobile apps), along with potential authentication or connection timeouts across broader Microsoft 365 services (such as Teams, SharePoint/OneDrive, or the Microsoft 365 Admin Center) that rely on shared front-end connectivity infrastructure.

    Action Required: No configuration changes are needed on your tenant or client devices. Microsoft engineering teams are actively working on mitigation.

    How to track live status:

    Open the Microsoft 365 Admin Center using a Global Admin or Service Support Admin account.

    Navigate to Health > Service health.

    Search for incident ID EX1550543 for real-time mitigation progress and root cause updates.(You can also follow official updates via @MSFT365Status on X).

    Help make this community better for everyone: if this answer resolved your issue, please accept it or leave an upvote.

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  2. AI answer

    2026-11-12T19:08:31.88+00:00

    There is no documented known service-wide outage in the available guidance.

    For Clipchamp not responding in both the app and web version, the supported troubleshooting steps are:

    1. Refresh or reopen the project.
      • Press Ctrl + F5 to reload.
      • Or go back to the projects overview page, reload it, and reopen the project.
    2. Confirm the internet connection is active and stable.
      • Clipchamp still requires an active connection to function and save progress.
    3. Close other apps and browser tabs, then check free disk space.
      • Low RAM or low disk space can stop projects from loading correctly.
      • Free space should be greater than the size of the video files used in the project.
    4. Check browser extensions.
      • Translation, privacy, or ad-blocking extensions can prevent Clipchamp from opening or loading correctly.
      • Test by allowing Clipchamp for that site or disabling one suspected extension at a time, then reload.
    5. Update the browser if using the web version.
      • Use the latest desktop version of Microsoft Edge or Google Chrome.
    6. Clear browser cache, then restart the browser.
      • Clear Cached images and files for All time.
      • Then type edge://restart or chrome://restart in the address bar and reopen Clipchamp.
      • Important: keep the original media files available, because reopening may require relinking them.
    7. If using Edge, check whether Added security or tracking prevention is interfering.
      • Open the icon to the left of the address bar.
      • If Added security is enabled for Clipchamp, turn off tracking prevention for that site, then reload.
    8. If the problem continues, try the Clipchamp desktop app on Windows, or update it if already installed.
    9. Advanced step: clear Clipchamp site data in Edge or Chrome Developer Tools.
      • Risk: this purges video editing and processing files and may require relinking original media files afterward.
      • Path: 3 dots menu > More tools > Developer tools > Application > Storage > Clear site data, then refresh Clipchamp.
    10. If none of that helps, try a different computer or a shorter project.
    • Clipchamp can run into freezing or crashing on systems with limited hardware resources.
    • Recommended memory is at least 8 GB RAM, with 16 GB or more preferred.

    If the issue started suddenly after working yesterday, the fastest checks are: reload, sign out and back in, disable one browser extension at a time, clear cache, and test in an updated Edge or Chrome session.

    If it still fails in both app and browser after those steps, use Clipchamp Support.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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