Sending, receiving, and organizing email in Outlook.com
For Outlook.com or Hotmail IMAP, the incoming and outgoing password is the same account password. If it is not working, use this checklist:
- Verify POP/IMAP access is enabled in Outlook.com: Settings > Mail > Forwarding and IMAP > under POP and IMAP, turn Let devices and apps use IMAP to ON, then Save.
- If the account is Outlook.com, use these IMAP/SMTP settings:
- Incoming mail server:
imap-mail.outlook.com - Incoming port:
993 - Encryption:
SSL - Outgoing mail server (SMTP):
smtp-mail.outlook.com - Outgoing port:
587 - Encryption:
TLS - Outgoing server requires authentication: enabled
- User name: full Outlook.com email address
- Incoming mail server:
- Double-check for simple sign-in issues:
- Passwords are case sensitive.
- The username must be the full email address.
- If setup never asks for a password, make sure Require logon using Secure Password Authentication (SPA) is unchecked.
- If the password was changed recently, update it in the mail app or remove and re-add the account.
- If Outlook.com IMAP shows a connection error, go to the Recent activity page, find the matching Session Type event, and select This was me, then try the IMAP connection again.
- If the password contains Unicode characters such as
ä,ö, orü, IMAP authentication can fail in classic Outlook for Windows. Change the password to one without Unicode characters, or use POP instead of IMAP. - If two-step verification is enabled, use an app password where the mail client requires it.
References:
- POP, IMAP, and SMTP settings for Outlook.com | Microsoft Support
- Fix problems importing contacts to Outlook | Microsoft Support
- Troubleshoot Outlook email setup | Microsoft Support
- Updating your email account password. | Microsoft Support
- Authentication fails when you use an IMAP server in Outlook 2016 | Microsoft Support