how to fix apps icon keeps on deleting by itself and mouse spinning in blue circle and blinking by itself

kaira martinez 0 Reputation points
2026-11-12T01:51:42.2166667+00:00

hi good day! I would like to request for help regarding in my Acer Aspire Lite 15, Windows Version 25H2. I am experiencing some technical problem, for example whenever I click to open google chrome app icon, it keeps on disappearing by itself and then there's a tab that appears "could not find item", I tried to cancel it every time it appears in the screen. Also when I use Canva in making a presentation the contents keeps deleting by itself and the mouse keeps on blinking and there's a blue circle spinning. I have experiencing this issue 2 days ago. How can I fix my pc? Thank you for your assistance I hope I can resolve this problem.

Windows for home | Windows 11 | Performance and system failures
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  1. Kayece Jan Mae Amizola 16,875 Reputation points Independent Advisor
    2026-11-12T02:43:59.88+00:00

    Hi,

    Before resetting your laptop, can you confirm the following? The following questions help isolate the issue and avoid repeating troubleshooting steps or solutions.

    • May I know what troubleshooting steps or solutions you have already tried?
    • Did you have any updates to Windows, drivers, or applications, or any newly installed apps?
    • When an icon disappears, does this only happen with Chrome, and does this only happen with desktop icons?
    • You also mention that there is a "Could not find item" error message. Please provide a screenshot of this message.
    • Regarding Canva, does this happen only on the Canva app, or does this happen when you're not using the app?
    • Are you using an external mouse or a touchpad?

    In the meantime, try restarting Windows Explorer if you haven't tried it.
    Press Shift+Ctrl+Esc to open the Task Manager, then scroll down the list to Windows Processes. Find Windows Explorer, right-click on it, and hit Restart.

    Please let me know how it goes. I look forward to hearing from you, and I will be happy to help if you need any further assistance.

    Stay Safe!

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  2. kaira martinez 0 Reputation points
    2026-11-12T02:07:29.1+00:00

    If I reset my pc will it fix the problem effectively?

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