My Lenovo laptop is not connecting to mt HP Smart Tank 5000 printer

Put the HP Smart Tank 5000 into Wi‑Fi setup mode, then add it through the HP app while the Lenovo laptop is connected to the same home Wi‑Fi network.

Connect through Wi‑Fi

1. Prepare the laptop
   • Connect the Lenovo laptop to your normal home Wi‑Fi.
   • Turn on Bluetooth temporarily; the HP app can use it to detect the printer during setup.
   • Place the printer and laptop near the router.
2. Restore the printer’s Wi‑Fi setup mode
   • On the printer, press and hold Wireless and Cancel together for about 5 seconds.
   • Release the buttons when the wireless light starts blinking.
   • Complete setup within two hours of restoring setup mode. ^1^
3. Add the printer
   • Open the HP app in Windows 11.
   • Select Add printer or Set up a new printer.
   • Choose the Smart Tank 5000 when it appears and follow the prompts to connect it to your home Wi‑Fi. ^2^
4. Verify it in Windows
   • Open Start → Settings → Bluetooth & devices → Printers & scanners.
   • If the printer is not already listed, select Add device.
   • Wait several minutes for discovery, then select Add device beside the printer. The laptop and printer must be on the same wireless network. ^3^

If Windows still cannot find it

1. Go to Settings → Bluetooth & devices → Printers & scanners.
2. If an old or offline Smart Tank entry appears, select it and choose Remove.
3. Return to Printers & scanners, select Add device, and wait for detection.
4. If it remains missing, select Add a new device manually and follow the network-printer prompts. ^4^
5. Run the Windows 11 Printer troubleshooter from the Get Help app.
6. Install the Windows 11 software or driver for the Smart Tank 5000/5100 series from HP, then retry installation. ^5^

If the laptop uses a Wi‑Fi extender or a router with separate network names, ensure both devices are connected to the same network name (SSID). Guest networks can also prevent devices from discovering each other.

If you are connecting by USB instead

1. Turn on the printer.
2. Connect it directly to a USB port on the Lenovo—not through a hub or docking station.
3. Allow Windows time to install it automatically.
4. If it is not added, open Settings → Bluetooth & devices → Printers & scanners → Add device. ^6^

If USB is still not recognized, try another USB port and, if available, another printer-compatible USB cable.

References

1. HP printer setup (Wi-Fi network) | HP® Support
2. HP printer setup (HP app) | HP® Support - HP Customer Support
3. Windows 11
4. Windows 11
5. HP Smart Tank 5000/5100 All-in-One Printer Software and Driver ...
6. HP printer setup (USB cable) | HP® Support