Word not working

Santhapuri Abhi tej 0 Reputation points
2026-11-11T17:19:50.2433333+00:00

my word application in this laptop is not workinggg

Microsoft 365 and Office | Word | For home | Windows

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  1. DaveM121 947.5K Reputation points Independent Advisor
    2026-11-11T17:54:06+00:00

    The solution depends on the error you are seeing when you try to use the Word app.

    1

    If you are seeing an error indicating Word failed to start correctly or a popup with a 'Repair Now' button.

    Before performing this process to ensure you do not loose the Office installation during the repair, please log into your Microsoft account on this link (https://account.microsoft.com/services/) and check to ensure your Office licence or Microsoft 365 subscription is listed correctly on your account.

    Open the Settings App (gear icon on your Start Menu)

    Go to Apps - Installed Apps or Apps and Features

    Then, scroll down to find Microsoft Office or Microsoft 365.

    Select that and choose Modify - Online Repair

    That should fix any issues with your Office Installation.

    2

    If the error you see indicates an account, subscription or activation problem:

    Open Word.

    At the top right of Word, log out of Office.

    Restart (not shut down) your PC, then log back into Office, is your licence/subscription then recognized correctly.

    If not, log into your Microsoft account on this link, is your Office licence listed correctly there, or if that is a subscription, check the expiry date listed on your subscription, is that listed correctly.

    https://account.microsoft.com/services/

    If not, go to the Billing section, is it indicated your payment has been processed correctly.

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  2. AI answer

    2026-11-11T17:23:54.1233333+00:00

    Update Office from another Office application, then test Word in Safe Mode; if Word still fails in Safe Mode, run an Online Repair of Microsoft 365.

    1. Update Office

    If Excel, PowerPoint, or another Office application opens:

    1. Open that application.
    2. Select File > Account.
    3. Under Product Information, select Update Options > Update Now.
    4. If Update Now is missing, select Enable Updates first.
    5. After updating, close the application and try Word again. [^1^](https://support.microsoft.com/office/lifecycle/i-get-a-stopped-working-error-when-i-start-office-applications-on-my-pc "I get a "stopped working" error when I start Office applications on my PC | Microsoft Support")

    If no Office application opens, continue directly to Safe Mode.

    2. Test Word in Safe Mode

    1. Press Windows key + R.
    2. Enter:
    winword /safe
    1. Select OK or press Enter. There must be a space before /safe.
    2. Check whether Word opens and displays Microsoft Word (Safe Mode) in its title bar.

    If Word opens in Safe Mode

    An add-in may be interfering with startup:

    1. In Word, select File > Options > Add-Ins.
    2. At the bottom, choose COM Add-ins under Manage, then select Go.
    3. Clear one add-in and select OK.
    4. Close Word and reopen it normally.
    5. Repeat until the problem add-in is identified. Older ABBYY FineReader, PowerWord, and Dragon NaturallySpeaking add-ins are specifically known to cause compatibility problems. [^1^](https://support.microsoft.com/office/lifecycle/i-get-a-stopped-working-error-when-i-start-office-applications-on-my-pc "I get a "stopped working" error when I start Office applications on my PC | Microsoft Support")

    If Word does not open in Safe Mode

    Skip add-in troubleshooting and repair Office.

    3. Run Online Repair

    Online Repair repairs the complete Office installation, not only Word:

    1. Close all Office applications.
    2. Windows 11: right-click Start > Installed apps.
      Windows 10: right-click Start > Apps and Features.
    3. Find Microsoft 365 or Microsoft Office.
    4. Select the three dots, if shown, and then Modify.
    5. Select Online Repair > Repair and complete the prompts.
    6. Restart the laptop if requested, then open Word.

    Use Online Repair, rather than Quick Repair, for the more thorough repair. ^2^

    If Online Repair does not fix it

    1. Open Settings > Windows Update.
    2. Select Check for updates and install all available updates.
    3. Restart the laptop and test Word.
    4. If the error remains, use Microsoft’s Office uninstall troubleshooter, restart the PC when prompted, and reinstall Office. The troubleshooter must run on the affected computer and requires Windows 10 or later; it currently cannot uninstall Office 2024. [^1^](https://support.microsoft.com/office/lifecycle/i-get-a-stopped-working-error-when-i-start-office-applications-on-my-pc "I get a "stopped working" error when I start Office applications on my PC | Microsoft Support")

    Avoid manually deleting Office registry keys or folders at this stage; the supported update, Safe Mode, Online Repair, and uninstall-troubleshooter sequence is safer.

    References

    1. I get a "stopped working" error when I start Office applications on my PC | Microsoft Support
    2. Repair an Office application | Microsoft Support
    AI-generated content may be incorrect. Read our transparency notes for more information.

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