Setup of pin does not work

Mahid Khan 0 Reputation points
2026-11-11T17:08:47.3033333+00:00

Hey. Recently i had given my laptop for changing the touchscreen and two shocked points on the motherboard which were the power ic and the ram control and everything got logged out and my bitlocked also encrypted so the repiar owner took the pin and opened the laptop and disable the bitlocker as was asking for pwd every restart and he disabled the pin aswell and now after receiving the laptop i got the laptop and to open the laptop just press enter and laptop open and now when i try to set up pin it asks me to first set up pwd and after setting up pwd when i try it first asks verification and then i put the password which i just setup and then nothing ive try many time and reached to the same end.. Waiting for a response

Windows for home | Other | Security and privacy
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  1. Hendrix-V 21,000 Reputation points Microsoft External Staff Moderator
    2026-11-12T05:27:53.7866667+00:00

    Hi Mahid Khan,

    Since you can sign in but PIN setup does not continue after verifying the password, I suggest resetting the existing Windows Hello PIN data:

    • Open File Explorer and go to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft
    • Take ownership of the Ngc folder if Windows denies access.
    • Rename Ngc to Ngc.old.
    • Restart the PC.
    • Go to Settings > Accounts > Sign-in options > Windows Hello PIN and try setting up the PIN again.

    Before making this change, please make sure you know your Windows account password and have your BitLocker recovery key available, especially given the recent hardware repair.

    If PIN setup still does nothing afterward, let us know whether you're using a Microsoft account or local account, and whether any error message appears.

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