Disappeared Search Folders on outlook.cloud.microsoft

Dear @Mehmet Tepe,

Since you mentioned that Search Folders were available earlier today and then disappeared, while the Search Folders option still exists in Settings, this does not immediately appear to be a normal configuration issue.

A few things you can try:

• Open Outlook on the web in an InPrivate/Incognito window and check whether Search Folders reappear.
• Test from a different browser (Edge, Chrome, Firefox).
• Sign out completely and sign back in.
• Check whether the Search Folders node is visible in the folder pane on another device or browser.
• If possible, ask another user in the same Microsoft 365 tenant whether they can still see and create Search Folders.

Could you also clarify:

• Has the entire Search Folders folder disappeared from the folder list, or is it still visible but empty?
• What happens when you try to create a new Search Folder? Do you receive any error message?
• Does the issue affect only your mailbox, or other users as well?

I hope this information helps point you in the right direction. If you run into any issues while trying the steps, or if something still doesn’t feel quite right, please don’t hesitate to reach out again. I’ll do my best to support you however I can.   

Looking forward to hearing back from you with any updates or additional details.  

Warm regards,  

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