i want to update my DOB

Question

i want to update my DOB

Sanjana Mohanta 0

Hello Microsoft Support,

I am 18 years old or above, but my Microsoft account is registered as a child account because an incorrect date of birth was entered by my family organizer.

I have access to my Microsoft account, but I do not have access to the organizer's account and cannot obtain their assistance.

I would like to verify my actual age independently using an acceptable government-issued identity document and correct my date of birth.

Please guide me through the available age-verification and parental-consent removal process in India.

Thank you.

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1 answer

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Answer 1

Hi @Sanjana Mohanta

Since the incorrect birth date makes your Microsoft account appear to be a child account, you cannot change the date or remove consent directly from that account. India is not listed as a region offering proactive government-ID age verification, so the supported method is to use a separate adult personal Microsoft account.

Sign in to login.live.com with the affected account, select I’m a parent or guardian, and then sign in with another adult personal Microsoft account. If you cannot access the original organizer’s account, you may create a new adult Microsoft account for this process. After granting consent, use that adult account to open Manage child accounts, select Edit this child’s personal info, and enter the correct date of birth. You can then remove consent and remove the corrected account from the family group.

If the account is not listed, consent may have been granted by another adult account. In that situation, contact Microsoft Support for guidance, although support agents cannot manually change account details.

Please note that this is a user-to-user support forum. Moderators and contributors cannot access accounts or Microsoft’s back-end systems. We can only provide technical guidance on reported incidents, requests and ideas

Thank you for your time and understanding