Microsoft Edge | Profile, sync, and sign in | Windows 11
Managing profiles and sync in Microsoft Edge on Windows 10
Edge Sync broken - is https://edge.microsoft.com down
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Andrew Macaulay
186
Reputation points
Edge sync when using a Microsoft Account is broken (including latest update 157.0.4341.46): when you close Edge and then go back in, the Profile Sync state gets stuck in "setting up sync" and never completes this stage and never sync's the data.
If you logoff from the account and then reconnect to the account, the sync gets setup correctly, but again fails the next time you close Edge.
This is an issue that has been happening across multiple machines running Windows 11 and multiple Microsoft accounts for probably around a month now. Not tested with Google or Apple accounts. Note that this issue is not occurring on Edge on Android (current version 157.0.4341.42).
I have done the following steps to try to address this issue (when correctly connected and sync'ing). Most of these I'd done previously, but following AI response, also checked a few other things:
- Re-sync data, did not help
- Reset sync data from Microsoft servers (have disconnected profile everywhere else), did not help
- Checked edge://sync-internals/ and sync is enabled, nothing obvious as error
- Checked edge://signin-internals/ and no apparent issues there either
- Checked edge://policy/ to confirm no policies stopping sync
Then checked the following endpoints, as suggested by the AI response:
- https://edge.microsoft.com which shows error
<h2>Our services aren't available right now</h2><p>We're working to restore all services as soon as possible. Please check back soon.</p>0mC/0agAAAACaaBKpf8m9TLHwwMctrDZRTE9OMjgxMTgxNzA5MDYwAEVkZ2U= - AI also suggested testing the endpoints for https://.cloudmessaging.edge.microsoft.com and wss://.cloudmessaging.edge.microsoft.com but could not work out what exactly to test for these.
Reported through Edge feedback (multiple times) and also on Feedback Hub https://aka.ms/AA145lq8
Microsoft Edge | Profile, sync, and sign in | Windows 11
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Andrew Macaulay 186 Reputation points
2026-11-11T13:25:43.12+00:00 Now captured (and redacted) results when in this "setting up sync" state:
Forst from edge://signin-internals
Transport State Initializing User Actionable Error None Disable Reasons None Sync Feature Enabled true Setup In Progress false Auth Error OK since browser startup Sync Account Type MSA Sovereignty n/a Version Info Client Version Microsoft Edge Windows 157.0.4341.46 (------------------------------------) Server URL https://edge.microsoft.com/sync/v1/feeds/me/syncEntities Environment Info Server URL https://edge.microsoft.com/sync/v1/feeds/me/syncEntities Server Environment no_env-v1 Migration Stage Fetch Result Uninitialized Identity Sync Client ID ============================ Username ******@aaaa.aaa.aaa Sync Consent true MainSyncToken Requested Token 2026-11-11 13:05:08 +00 Received Token Response 2026-11-11 13:05:08 +00 Last Token Request Result OK Has Token true Next Token Request not scheduled Last Token Error None Mapped Auth Error None Edge Auth Issue NONE KeyDataToken Requested Token 2026-11-11 13:05:06 +00 Received Token Response 2026-11-11 13:05:06 +00 Last Token Request Result OK Has Token true Next Token Request not scheduled Last Token Error None Mapped Auth Error None Edge Auth Issue NONE MSA Account Key Status Download Key Result Fail Net Error Code n/a HTTP Response Code n/a Process Key Result n/a Set Key Result Fail Key Count n/a AAD Account Key Status Pack/Unpack Key Result Uninitialized MIP Result Uninitialized Key Status Uninitialized New Key State Uninitialized Key Commit Response Uninitialized Set Key Result Uninitialized Key Count Uninitialized Policy Settings Enabled Policies Disabled Policies ForceSync, ForceSyncTypes, SyncDisabled, SyncTypesListDisabled, SyncNotRecommended Local State Server Connection not attempted Last Synced 2:52 ago Sync First-Time Setup Complete true Sync Cycle Ongoing false Local Sync Backend Enabled false Local Backend Path Uninitialized Seen FRE Sync Consent false Confirmed FRE Sync Consent false Network Throttled or Backoff false Retry Time Scheduler is not in backoff or throttled Notifications Enabled false Encryption Explicit Passphrase false Passphrase Required false Cryptographer Ready To Encrypt true Cryptographer Has Pending Keys false Encrypted Types Passwords, Autofill Profiles, Autofill, Autofill Wallet Metadata, Wifi Configurations, Cookies, Encrypted Tab Context Container, Autofill Entity Suppression Has Keystore Key true Keystore Migration Time 2026-10-26 07:32:34 Z Passphrase Type PassphraseType::kKeystorePassphrase Explicit passphrase Time Uninitialized Trusted Vault Migration Time Uninitialized Trusted Vault Version/Epoch 0 Next Key Request Time 2026-11-12 08:20:26 +00 Trusted Vault Auto Upgrade Group Uninitialized Status from Last Completed Session Sync Source Uninitialized GetKey Step Failed false Download Step Result Uninitialized Commit Step Result Uninitialized Running Totals Notifications Received 0 Updates Downloaded 0 Tombstone Updates 0 Successful Commits 0 Transient Counters (this cycle) Server Conflicts 0 Committed Items 0 Transient Counters (last cycle of last completed session) Updates Downloaded 0 Committed Count 0 Sync Components Status Sync Service Last initial state: FeatureCanStart; Sync Engine Backend Status: Initialized; BlockReason: NotStarted; Syncer: Unset; ; DataType Manager State: Stopped; Data Consistency Result Last compared time n/a Next compared time n/a Consistent types n/a Inconsistent types n/a Server not checked types n/aand from edge://signin-internals
Basic Information Account Consistency None Signin Status Signed In, Consented for Sync Gaia cookies state Allowed Profile SSO Option Allow AAD Cookies Account Id ================= Gaia Id ================= Username ================= [Edge] Account Type MSA [Edge] First Name =========== [Edge] Last Name =========== [Edge] Tenant ID ==================== [Edge] CID ================= [Edge] PUID ================= [Edge] Account Age Group Adult [Edge] Account Location UK [Edge] Environment string login.microsoftonline.com [Edge] Environment Global [Edge] Sovereignty Global Auth Error None Account Reconcilor blocked False Account Reconcilor State Inactive Network calls delayed False Last Sign-out Source 3 2026-11-11T08:20:23.091Z Current Time 2026-11-11T13:16:07.332Z Last Signin Details Gaia Authentication Result RefreshToken Received Sign-in Access Point 17 2026-11-11T08:20:25.915Z
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