Artifact Signing: Identity Validation Stuck In Progress — No Progress After Document Acceptance

Problem description

I am experiencing an issue with the organization identity validation for Trusted Signing. The validation has been in the 'In Progress' state for almost three weeks. After I submitted the proof of domain ownership and the portal showed the document as accepted, the status has remained 'In Progress' with no further requests or updates. I am seeking assistance to understand why the validation has not progressed and how to resolve this issue.

Environment

Product: Trusted Signing - Preview; Resource type: Trusted Signing account; Region: East US; Identity validation type: organization validation for a public identity; Validation status: In Progress despite document acceptance.

What I've already tried

I submitted the organization identity validation request on Oct 20, 2026. Proof of domain ownership was requested on Oct 22, 2026, which I uploaded and was accepted in the portal. I have monitored the validation status since then. I have not canceled or resubmitted the request, as advised. Microsoft emails related to validation were received, and the documents match the organization's legal name. I also opened a support request on Nov 3, 2026, which was redirected to Azure technical support.

Current status

I am looking for guidance on why the validation remains 'In Progress' after three weeks, despite the accepted documentation, and I would like to know the next steps to move forward with the certificate profile creation and signing process.