Using classic Outlook for Windows in business environments
Restore the Folder Pane in classic Outlook, then open the Sent Items folder under the account from which the messages were sent.
- In Outlook, select View > Layout > Folder Pane > Normal.
Alternatively, select the > at the side of the Outlook window to expand the pane.^1^ - Select the arrow beside your email account to expand its folders.
- Select Sent Items. If Outlook contains multiple accounts, check the Sent Items folder under the specific account used to send the message.^2^
If Sent Items is visible but new messages are missing
Enable Outlook’s option to retain sent-message copies:
- Select File > Options > Mail.
- Scroll to Save messages.
- Select Save copies of messages in the Sent Items folder.
- Select OK, send a new test message, and confirm that it appears in Sent Items.^2^
This setting affects messages sent afterward; it does not restore copies that were never saved.
If only particular messages are missing
- Check Outbox. A message remaining there has not been sent successfully.
- Check Deleted Items or Trash.
- Search within Sent Items using the recipient or subject, such as
To:recipient-nameorSubject:keyword. - If older sent messages are missing, select File > Account Settings > Account Settings, choose the account, select Change, and move Mail to keep offline to a longer interval.^2^
References