Payment glitch even though i have the funds to pay it.

Enzo 0 Reputation points
2026-11-11T02:29:11.2766667+00:00

Hello, I have pre ordered a game in June and it said that it would automatically charge me 10 before it releases. The day before it automatically charges me, I had to buy something so I didn't have enough for it when it would charge to my account. So, the day after it would charge me, I got the money to afford it but when I went to see if it went through, it said "payment failed" so I chose my card and hit "save" and it said "Something happened on our end. Waiting a might bit help". I refreshed the page to see if it changed but it changed nothing. So, I did the same thing but this time I put my PayPal account with my bank account linked to it. I hit confirmed and it said that I was paying $0.00 for my item. I hit ok and it said that it was going to send me an email saying that the payment has changed and it never got sent to my email and I already have my email put in the account. I refreshed the page again to see if it made a difference and it did nothing, same outcome as before. I even tried uninstalling the game I preordered but that did nothing. I also tried to delete my card so I could put it in again, but it wouldn't let me because I had the game, I preordered that I still needed to pay for.

Windows for home | Other | Gaming
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. paulr0511 49,755 Reputation points Independent Advisor
    2026-11-11T04:23:23.0866667+00:00

    Hello, sorry to know about this issue that you have encountered.

    Is it the same even if you use a different browser or even when you are on inPrivate or Incognito mode?

    Was this answer helpful?

  2. AI answer

    2026-11-11T02:29:28.9866667+00:00

    For a failed Microsoft Store pre-order payment, the supported path is to update the payment method from Order history and let Microsoft retry the charge.

    1. Sign in to https://account.microsoft.com/orders with the Microsoft account used for the pre-order.
    2. In Order history, find the pre-order and select Change how you pay.
    3. Choose a different payment option or add a new one.
    4. Verify the payment details are correct, the billing address matches the payment provider’s records, and there are sufficient funds.
    5. Check that there is no past-due balance on the account.

    For pre-orders, if Microsoft cannot collect payment, it will try the current payment option two more times before the pre-order launches. If payment still cannot be collected, the pre-order is cancelled.

    If the page keeps showing errors such as “Something happened on our end,” first check whether the order actually updated in Order history before retrying. General purchase troubleshooting also includes checking that the payment method is up to date, there are no overdue subscription payments, the account is not temporarily suspended, and security software is not blocking payment confirmation windows.

    If the purchase still cannot be completed, use Microsoft Support or Sales support for purchasing help.

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.