Keyboard and Mouse freeze after update

Install the latest supported Windows 11 cumulative update instead of repeatedly removing KB5127648; if the PC is running Windows 11 24H2 Home or Pro, upgrade to 25H2 or 26H2 first because 24H2 Home and Pro reached end of updates with KB5127648.^1^

Install the replacement update

1. Press Windows key + R, enter winver, and note the version:
   • 24H2 Home or Pro: Go to Settings > Windows Update, select Check for updates, and accept the offered upgrade to a supported Windows 11 version.
   • 25H2 or 26H2: Continue directly to the next step.
   • 24H2 Enterprise or Education: It remains covered by the November update.
2. Open Settings > Windows Update, select Check for updates, and install all available updates.
3. Restart the PC, then run winver again. The November 10 cumulative update is KB5132061, with these builds:
   • 26H2: 26300.9974
   • 25H2: 26200.9974
   • Supported 24H2 editions: 26100.9974
   KB5132061 includes the improvements previously released in KB5127648 and Microsoft lists no currently known issues for the November update.^2^

Microsoft’s KB5127648 notes do not list a general desktop keyboard-and-mouse freeze as a known issue; they mention a fix for mouse stuttering in some games. Therefore, if the freeze remains on KB5132061 or a later build, treat it as a device-driver or system-component conflict rather than assuming that the documented KB5127648 issue applies.^1^

If input still freezes on the latest build

1. While the devices are working, obtain the latest chipset, USB controller, Bluetooth, keyboard, and mouse drivers from the PC manufacturer’s support application or website.
2. Open Device Manager.
3. Expand Keyboards, Mice and other pointing devices, Bluetooth if applicable, and Universal Serial Bus controllers.
4. Open each relevant device’s Properties > Driver and install the manufacturer-supplied update. Microsoft also documents updating a device through Device Manager > Driver > Update Driver.^3^
5. Restart and leave the PC running long enough to confirm whether the usual freeze recurs.

If both devices use the same USB hub or wireless receiver, connect the receiver directly to another USB port during the test. Microsoft recommends bypassing USB hubs and testing another port when both input devices are affected.^3^

Repair Windows if updated drivers do not help

Use the non-destructive repair installation:

1. Open Settings > System > Recovery.
2. Under Fix problems using Windows Update, select Reinstall now.
3. Keep the PC connected to power and the internet.
4. Allow installation to complete, restart, and retest.

This reinstalls the current Windows version, repairs system files and components, and preserves apps, files, and settings.^4^

The update keeps returning because Pause updates is temporary, for up to 35 days, and Windows checks for and installs current updates after the pause ends.^5^ Permanently disabling security updates is therefore neither supported nor the appropriate long-term workaround.

References

1. October 13, 2026—KB5127648 (OS Builds 26300.9711, 26200.9711 and 26100.9711) | Microsoft Support
2. November 10, 2026—KB5132061 (OS Builds 26300.9974, 26200.9974 and 26100.9974)
3. Mouse and keyboard problems in Windows | Microsoft Support
4. Fix issues by reinstalling the current version of Windows | Microsoft Support
5. [Windows 11](https://support.microsoft.com/windows/deployment/updates-lifecycle/pause-updates-in-windows)