My Game Will Not Open Due to Suspected Malware

Question

My Game Will Not Open Due to Suspected Malware

Henry Polite 0

Windows Defender will not let me open The Crew Motorfest due to suspected malware or having a cracked version of the game. I have tried verifying the files, uninstalling and reinstalling the game, uninstalling and reinstalling Ubisoft Connect (the platform I own the game through) and making an exclusion for the games exe and game profile (multiple separate attempts). I am at a complete and total loss here on what I need to do. I can confirm that this version of the game was bought, I watched my brother buy it for me a couple of years ago and have played over 150 hours since.

Airbus A350 8,315 Reputation points Volunteer Moderator

2026-11-11T01:29:26.9+00:00

Hello,

What virus message do you get when Windows Defender blocks the app?

I hope to hear back from you.

1 answer

Your answer

Airbus A350 8,315 Reputation points Volunteer Moderator

2026-11-11T01:29:26.9+00:00

Hello,

What virus message do you get when Windows Defender blocks the app?

I hope to hear back from you.

Answer 1

Jeronimo Fuerte 48,700 Independent Advisor

Could you please confirm whether the problem started after a recent Windows or game update? Also, when you open Windows Security > Virus & threat protection > Protection history, do you see a detection associated with The Crew Motorfest, Ubisoft Connect, or BattlEye? If so, please share the detected file path and the action Defender took (blocked, quarantined, or removed). This will help me understand whether Microsoft Defender is actually blocking the game or whether the warning originates from its anti-cheat system.

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