More from Phone Link (different sending problem)

Dale Webb 15 Reputation points
2026-11-10T21:44:02.47+00:00

Why am I all of a sudden getting this error: Not sent, check options? This is from my phone Google messages; messaged were sent from PC using Phone Link.Screenshot_20261110_141635_Messages

Windows for home | Windows 11 | Connect Phone and PC
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  1. Paulo GM 74,055 Reputation points Independent Advisor
    2026-11-10T23:58:05.9333333+00:00

    Hi,

    Are you using a Samsung mobile device? Also, did you enable RCS chats in Google Messages? If you're using a non-Samsung mobile device, try turning off RCS chat in Google messages as RCS only works on select Samsung devices through Phone Link.

    To turn it off, click your profile icon in Google Messages > Message settings > RCS chats.

    Here are the list of devices that supports RCS:

    https://support.microsoft.com/en-us/windows/apps/phonelink/supported-devices-for-phone-link-experiences#:~:text=What%20devices%20support%20RCS%20messaging

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  2. AI answer

    2026-11-11T00:02:29.5766667+00:00

    Open one failed message on the phone, tap Check options, and choose Send as text (SMS/MMS); if that works, the failure is the Google Messages RCS handoff rather than the PC-to-phone connection.

    Phone Link successfully transferred the messages to the phone—the screenshot shows them inside Google Messages—but Google Messages did not complete sending them. This exact “Not Sent. Check options” symptom has been reported when a Phone Link message is handed to Google Messages and then fails during the RCS/chat send path.^1^

    Fix the failed messages

    1. On the Android phone, tap Check options below one failed message.
    2. Select Send as text (SMS/MMS) if offered.
    3. If only Resend as RCS appears, try it once while the phone has a working Wi-Fi or mobile-data connection.
    4. Send a new message directly from Google Messages on the phone to the same group:
      • If that also fails, troubleshoot Google Messages, RCS, or the mobile carrier rather than Phone Link.^2^
      • If direct sending works but messages initiated through Phone Link fail, use SMS/MMS for Phone Link messages or use Google Messages for Web when RCS is required.

    Phone Link officially supports SMS and MMS. RCS through Phone Link is limited to select Samsung phones and requires Samsung Messages to be the default messaging app; Google Messages does not meet that requirement.^3^ ^4^

    1. Update both linking apps
      • Android: Link to Windows → Settings → Check for Updates.
      • PC: Phone Link → Settings → About → Updates.^5^
    2. Check Phone Link’s message setting
      • PC: Phone Link → Settings → Features → Messages.
      • Ensure Allow this app to show text messages from my phone is enabled. Enable the MMS options as well if the group is sent as MMS.^6^
    3. Test a plain one-to-one text
      • Send a short text without a link or attachment through Phone Link.
      • If that succeeds while this three-person conversation fails, the issue is confined to the group’s RCS/MMS route.
    4. Temporarily test without RCS
      • In Google Messages, open profile picture → Messages settings → RCS chats (sometimes called Chat features) and turn RCS off.
      • Send another message from Phone Link. Similar Phone Link/Google Messages synchronization problems have been resolved by disabling RCS.^7^
      • If this resolves it, leave RCS off when using Phone Link, or turn it back on and use Google Messages’ own web interface for RCS conversations.

    References

    1. Link to Windows error: Resend as RCS message - Microsoft Q&A
    2. Fix problems sending, receiving, or connecting to Google Messages
    3. [Android](https://support.microsoft.com/windows/apps/phonelink/troubleshooting-for-messages-in-the-phone-link#why-are-some-or-all-of-my-messages-missing-from-the-phone-link)
    4. Supported devices for Phone Link experiences | Microsoft Support
    5. Frequently asked questions about the Phone Link | Microsoft Support
    6. [Android](https://support.microsoft.com/windows/apps/phonelink/setting-up-messages-in-the-phone-link)
    7. Still experiencing problems with Phone Link. I have reported them, but no one responds - Microsoft Q&A
    AI-generated content may be incorrect. Read our transparency notes for more information.

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  3. Paulo GM 74,055 Reputation points Independent Advisor
    2026-11-11T00:31:17.5666667+00:00

    As mentioned in the article, RCS is supported in Phone Link only when Samsung Messages is set as the phone's default messaging app, rather than Google Messages. Since Samsung has switched to Google Messages as the default on newer devices, you may need to install Samsung Messages through the Galaxy Store (Samsung's app store) if you want to use RCS with Phone Link.

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