Disappearing rewards Dashboards on 2 accounts

Question

Disappearing rewards Dashboards on 2 accounts

A Bee 0

Please can you tell me why rewards dashboard has gone? Its happened on 2 accounts. Ive tried the trouble shooting list with no joy. Is there a reason for this & if they back on will my streaks be gone?

Thanks A Bee

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Answer 1

Hi @A Bee

I’m sorry this has happened on both accounts, especially when you’re concerned about losing the streaks. Since you’ve already completed the troubleshooting steps, this may be a temporary Rewards display or account-sync issue, but the forum cannot confirm the exact cause.

If Streak Protection was enabled, an available protection day may preserve the streak while the dashboard is unavailable. Otherwise, whether the streak can be restored will depend on the account records.

Please submit a request through Microsoft Rewards Support for each affected account, while signed in to that specific account. Include the date the dashboard disappeared, the previous streak count, and screenshots if available. Only the Rewards team can check the account activity and determine whether an affected streak can be restored

Please note that this is a user-to-user support forum. Moderators and contributors cannot access accounts or Microsoft’s back-end systems. We can only provide technical guidance on reported incidents, requests and ideas

Thank you for your time and have a nice day!