Unable to contact Microsoft Office

Pam Dunn 0 Reputation points
2026-11-10T16:42:06.4366667+00:00

How do I talk with a real person at Microsoft Office? I changed my server from "Shaw.ca" to iCloud.com in April (same prefix in email). I spent two and a half days then trying to make the changes with Microsoft Office before I lost access using old email. I want to be able to access old documents under my old email, as well as any I create with my new.

I cannot open my previously created documents. I can view list but not open. I have no access to "shaw.ca" email as they are not my server anymore.

I am tired of having to recreate old documents I just want to update.

Also, I am not sure if I was successful in changing email so I get billed to correct email when current year is up.

Help.

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
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  1. Emma1-N 14,920 Reputation points Microsoft External Staff Moderator
    2026-11-11T02:45:17.19+00:00

    Welcome Pam Dunn,

    Thank you for reaching out to Microsoft Q&A forum.

    For faster and more specialized assistance, I kindly recommend reaching out to Live Chat Support. Support agents are available to help you troubleshoot the issue in real time and provide more in‑depth guidance.  Please follow the steps below to connect with Live Chat Support. 

    • Visit the Microsoft Support contact page: Contact - Microsoft Support     
    • In the search bar provided on the page, type "lost access using old email" and press Enter.     
    • Click on Ask Our Support Assistant 
    • When the chat box appears, type " I want to talk to Live chat agent" 
    • After that, click Contact support  
    • When prompted to select your product or service, choose "Other Products".     
    • For the category, choose "Manage account security".  
    • Look for and click on "Chat with a support agent in your web browser".      
    • Explain your situation clearly: Be concise but provide all the relevant details.         

    Disclaimer: Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas. 

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