Microsoft 365 Word issue.

Question

Microsoft 365 Word issue.

Carlo Maria Trabucchi 0

Need to be back to chat with Rehtz can't be connected via link https://support.microsoft.com/it-it/home/livechatwidget?oc.reconnectid=5e2b7ade-e4a5-455d-a16c-f6bb5fea752d&customcontext={"CaseNumber"%3A"7111511764"}&x-ems-sessionid=f91ab31a-6a17-bff7-a8df-5029f971836c. Please help!!!!!

hannah marbury 0 Reputation points

2026-11-10T13:44:59.8466667+00:00

I need to get back in touch with Regine my case number is 7111481356 to resolve the problem of two payment made to Microsoft. I thought the link Regine had given me would make things easier to reach her it has not. HELP
Stefan Blom 357.4K Reputation points MVP Volunteer Moderator

2026-11-10T16:52:53.95+00:00

@hannah marbury

If you have been communicating with Microsoft support previously, you have to contact them again via https://support.microsoft.com/contactus .

Nobody in the forum can contact support on your behalf, I'm afraid.

2 answers

Your answer

hannah marbury 0 Reputation points

2026-11-10T13:44:59.8466667+00:00

I need to get back in touch with Regine my case number is 7111481356 to resolve the problem of two payment made to Microsoft. I thought the link Regine had given me would make things easier to reach her it has not. HELP
Stefan Blom 357.4K Reputation points MVP Volunteer Moderator

2026-11-10T16:52:53.95+00:00

@hannah marbury

If you have been communicating with Microsoft support previously, you have to contact them again via https://support.microsoft.com/contactus .

Nobody in the forum can contact support on your behalf, I'm afraid.

Answer 1

To reconnect with Microsoft Support chat for a Microsoft 365 Word issue, use the standard support entry flow instead of the expired or broken reconnect link:

Open Microsoft Support Contact.
In the search box, type agent support or Contact Support.
Ignore the suggested articles and select Contact Support.
Sign in with the Microsoft account used for the support case.
Under Products and services, select Microsoft 365 and Office.
Under Category, select Technical Support.
Select Chat with a support agent in your web browser.
If prompted, enter the working account details and continue.
In the new chat, provide the existing case number so the support agent can continue the case.

If the chat option does not appear, try again during business hours on business days.

Answer 2

DaveM121 947.5K Independent Advisor

Hi, this forum is just a user-to-user forum. To continue with the support you were receiving from Microsoft Support, you will need to contact them directly and quote the case number they provided you with originally.

Please provide full details on the problem you are experiencing with Microsoft 365 Word. Is that a problem using the Office apps and if so, what error is indicated? Please provide a screenshot of the error, and are you using the Office apps on a Windows PC or Apple Mac computer, or, is this a subscription or licensing problem with Microsoft 365?

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