Microsoft 365 Word issue.

Carlo Maria Trabucchi 0 Reputation points
2026-11-10T11:14:02.9066667+00:00

Need to be back to chat with Rehtz can't be connected via link https://support.microsoft.com/it-it/home/livechatwidget?oc.reconnectid=5e2b7ade-e4a5-455d-a16c-f6bb5fea752d&customcontext={"CaseNumber"%3A"7111511764"}&x-ems-sessionid=f91ab31a-6a17-bff7-a8df-5029f971836c. Please help!!!!!

Microsoft 365 and Office | Word | For home | Windows

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  1. DaveM121 947.1K Reputation points Independent Advisor
    2026-11-10T11:50:07.8966667+00:00

    Hi, this forum is just a user-to-user forum. To continue with the support you were receiving from Microsoft Support, you will need to contact them directly and quote the case number they provided you with originally.

    Please provide full details on the problem you are experiencing with Microsoft 365 Word. Is that a problem using the Office apps and if so, what error is indicated? Please provide a screenshot of the error, and are you using the Office apps on a Windows PC or Apple Mac computer, or, is this a subscription or licensing problem with Microsoft 365?

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  2. AI answer

    2026-11-10T11:14:18.4066667+00:00

    To reconnect with Microsoft Support chat for a Microsoft 365 Word issue, use the standard support entry flow instead of the expired or broken reconnect link:

    1. Open Microsoft Support Contact.
    2. In the search box, type agent support or Contact Support.
    3. Ignore the suggested articles and select Contact Support.
    4. Sign in with the Microsoft account used for the support case.
    5. Under Products and services, select Microsoft 365 and Office.
    6. Under Category, select Technical Support.
    7. Select Chat with a support agent in your web browser.
    8. If prompted, enter the working account details and continue.
    9. In the new chat, provide the existing case number so the support agent can continue the case.

    If the chat option does not appear, try again during business hours on business days.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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    1 person found this answer helpful.

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