i lost my minecraft account due to hacking or account being locked

Start with Microsoft’s Sign-in Helper because the Minecraft licenses remain associated with the Microsoft account that originally owned them, even when the former email address is no longer recognized.

1. Recover the original Microsoft account

1. Secure the laptop first.
   Open Windows Security → Virus & threat protection → Scan options → Full scan → Scan now. Complete the scan before changing any password, as Microsoft recommends for a potentially compromised account.^1^
2. Open Microsoft’s Sign-in Helper from the compromised-account page above. Enter the email address or phone number previously used for the account. The tool will provide the applicable recovery options or may offer contact with an agent.^1^
3. If the original email is not recognized, try any other identifier previously attached to that Microsoft account:
   • Another email alias
   • Phone number
   • Skype name
   • The exact email with alternative domain spellings you may have used, such as .com versus .co.uk
   Microsoft specifically recommends another alias or phone number when the former email is no longer recognized.^2^
4. If an identifier is recognized, request the security code, verify your identity, and create a new, unique password. If Microsoft still reports “We couldn’t find an account with that username,” use the Contact support option on that same page and state that the username previously worked but is no longer recognized.^2^

Do not create another Microsoft account using the old email as a recovery method. A new account will not contain the original account’s Java or Bedrock purchases.

2. Complete the recovery form if offered

Prepare as much historical information as possible:

• Previous passwords
• Original and later Minecraft usernames
• Xbox gamertag
• Approximate account and purchase dates
• Microsoft/Mojang order or transaction number
• Purchase amount and payment method
• Billing details shown on the receipt
• Previously used phone numbers or alternate emails
• Xbox console hardware ID, if applicable

Complete the form from a device and location previously used with the account, if possible. Provide a separate working email where Microsoft can send the result. Microsoft normally responds to that address within 24 hours; unsuccessful requests can be retried up to twice per day with more accurate information.^3^

Microsoft support agents cannot manually change account details or send password-reset links. If two-step verification had been enabled by you and none of its verification methods remain accessible, Microsoft states that support cannot bypass it.^3^

3. Escalate the Minecraft ownership issue

If Microsoft account recovery does not restore access, submit a request through Minecraft Contact Support from the Minecraft Help site. Minecraft’s account guidance directs compromised Microsoft-account cases through Microsoft recovery first, with Minecraft Support as the next path when account guidance does not resolve the issue.^4^

Include:

• The original sign-in email
• Bedrock gamertag and all remembered Java usernames
• Transaction ID or order number
• Receipt or payment statement
• Approximate purchase date
• A concise explanation that the email previously accessed both editions but is now reported as nonexistent

Purchase evidence can help establish ownership, but it does not let a forum contributor or support agent bypass Microsoft account security.

Avoid posting receipts, email addresses, transaction IDs, or payment details publicly. Provide them only through the official recovery form or private support ticket.

References

1. How to recover a hacked or compromised Microsoft account | Microsoft Support
2. My username and password have stopped working | Microsoft Support
3. Help with the Microsoft account recovery form | Microsoft Support
4. Get Help Signing into Minecraft with Your Microsoft Account