Appeal for Microsoft Rewards Account Suspension

Submit a suspension appeal through the Microsoft Rewards Support form, because account-specific reviews and reinstatement requests cannot be handled through Microsoft Q&A.^1^

Submit the appeal

1. Sign in to the support form with the Microsoft account that was suspended.
2. Select the option concerning a suspended Microsoft Rewards account.
3. Provide:
   • The approximate date the suspension appeared.
   • The devices used, such as your personal computer and phone.
   • Your country or region.
   • A concise statement that you use one Rewards account and have not used a VPN, proxy, automation, bots, macros, or a mobile emulator.
   • A request for a manual review and reinstatement if the suspension was made in error.
4. Submit the form and monitor the email address associated with that Microsoft account, including its junk or spam folder.

Microsoft Rewards Support is the team able to examine the account history, determine the suspension reason, and restore the account when applicable.^2^

Suggested appeal text

My Microsoft Rewards account was suspended on or around [date]. I use only one Rewards account and access it from 2–3 personal devices, including my computer and mobile phone. I have not used a VPN, proxy, location-masking service, bot, macro, emulator, or other automated method to earn points.

I believe the suspension may have been made in error. Please manually review my account activity and reinstate the account if no violation occurred. I can provide further information if needed.

Do not include passwords, verification codes, or other sensitive information.

Relevant policy checks

Before submitting, ensure the account has accurate profile and contact information. Microsoft lists the following activities as grounds for questioning or suspending a Rewards account:

• Maintaining multiple user accounts.
• Providing inaccurate account information.
• Altering or masking the true IP location.
• Using bots, macros, emulators, or other automated earning methods.
• Earning points from more than one country on the same day.
• Redeeming points outside the country where they were earned.^3^

Using several personal devices is not, by itself, listed there as a suspension reason. However, only Rewards Support can determine what activity triggered the review in this specific case.

Avoid submitting duplicate appeals while the first request is pending. If the form is unavailable or does not permit submission while signed into the suspended account, the available Q&A guidance indicates that the form may sometimes be inaccessible for that account; in that case, use another working Microsoft account to contact the Rewards team and clearly identify that the request concerns the suspended account.^4^

References

1. Microsoft Rewards Account Suspended Without Any Violation - Microsoft Q&A
2. Pls help my account - Microsoft Q&A
3. Getting the most out of Microsoft Rewards | Microsoft Support
4. please unban my rewards account - Microsoft Q&A