Failure of ads to load on MS Solitaire

Update Microsoft Solitaire Collection from Microsoft Store, then report the repeatedly frozen advertisement with a screenshot and its approximate display time so the Casual Games team can identify and remove or correct that specific ad.

1. Update Solitaire

Since restarting the game did not replace the advertisement, move directly to updating it:

1. Open Microsoft Store.
2. Select Library.
3. Select Get updates.
4. Install any update offered for Microsoft Solitaire Collection.
5. Open Solitaire and try the affected activity again.

This is the accepted resolution path for the closely matching case where one advertisement repeatedly produced a dark screen and spinning indicator, including across relaunches.^1^

2. Report the individual advertisement

If the same ad still hangs:

1. Capture a screenshot showing the frozen advertisement or spinning circle.
2. Note:
   • The approximate date and time it appeared.
   • The game mode or screen where it appeared.
   • Any advertiser name, logo, text, or visible product.
   • That closing and reopening Solitaire loads the same broken ad.
3. Open the Microsoft Solitaire Collection support hub.
4. Choose the support topic “I’m seeing an advertisement that is broken, inappropriate, or freezing” and submit the details.^2^

A general “it isn’t working” report may not contain enough information to identify the ad campaign; the screenshot and timestamp are the useful identifiers.

3. Repair Solitaire only if updating does not help

If multiple ads or other parts of Solitaire also fail, repair the app:

1. Select Start → Settings → Apps → Apps & features.
2. Select Microsoft Solitaire Collection.
3. Select Advanced options.
4. Select Repair.
5. Launch Solitaire and test it.

Repair is intended to fix the app without reinstalling it.^3^

If Repair is unavailable or ineffective, return to the same page and select Reset. Reset can remove the app’s local settings and data, so ensure Solitaire is signed into the Microsoft account used for game progress before doing this.

4. Reinstall as the final app-level fallback

If resetting still leaves all advertisements or game content unable to load:

1. Uninstall Microsoft Solitaire Collection from Settings → Apps → Apps & features.
2. Open Microsoft Store → Library.
3. Find Microsoft Solitaire Collection and select Install.

Microsoft lists updating, repairing/resetting, and reinstalling as supported remedies for malfunctioning Store apps on Windows 10.^4^

If only this one advertisement freezes while Solitaire and other ads work, prioritize the ad-specific report rather than reinstalling Windows or performing system-level repairs.

References

1. add not loading only on Microsoft solitaire , many adds load normally , suspect this is one specific add - Microsoft Q&A
2. Microsoft Solitaire Collection | XBOX Support
3. Repair apps and programs in Windows
4. [Windows 10](https://support.microsoft.com/accounts-billing/fix-problems-with-apps-from-microsoft-store)