Missing all my shopping cashback money

Amy Hugus 0 Reputation points
2026-11-09T23:13:46.3766667+00:00

I had over $210 in my shopping cashback account and now the account shows ZERO balance and says I am not even joined into the program.

Bing | Other
Bing | Other

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  1. Ian-T 16,205 Reputation points Microsoft External Staff Moderator
    2026-11-10T04:14:08.1133333+00:00

    Hi @Amy Hugus

    I’m sorry to hear that your entire cashback balance has suddenly disappeared, especially with more than $210 pending. Please first confirm that you’re signed in with the same Microsoft account originally used for the cashback purchases.

    If the account is correct but the balance still shows zero and the program says you’re not enrolled, this will need to be reviewed by Support. When submitting the request, include screenshots and any cashback confirmation emails or order details you still have. Please avoid posting personal or payment information publicly.

    Please note that this is a user-to-user support forum. Moderators and contributors cannot access accounts or Microsoft’s back-end systems. We can only provide technical guidance on reported incidents, requests and ideas 

    Thank you for your understanding and time.

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