production unlicensed

Dear Salena,

As a forum moderator, I am not able to check your subscription or account directly. My role here is limited to providing general guidance you can apply from your side. To point you to the right fix, could you please share a few more details?

• Which product do you have, for example Microsoft 365 Personal, Family or Business?
• Did you buy it directly from Microsoft or through another provider?
• Do you sign in with a personal account (such as Outlook.com) or a work account (such as onmicrosoft.com)?
• In any Office app, under File > Account, which account is shown as signed in? Is it the same one you use to pay for the subscription?
• Is this happening only to you, or to other users in your organization as well? 

A screenshot of what you see would also help a lot. Please mask any personal information such as your name, email address, or account details before posting it. Once you share these details, I will do my best to help you sort this out. Looking forward to your reply. 

I logged out and logged back in and it says sorry something went wrong so what can I do next?

Dear Salena,

Thank you for the details and the screenshots. I'm sorry this is getting in the way of your work, especially when you've been paying every month. The "View Only (Unlicensed)" status means Office can't find an active Microsoft 365 Apps for business license for your account. The most likely cause is that the subscription has expired or is no longer active, for example because a renewal or payment didn't go through. That's why selecting Update License keeps bringing you back to the same page.

Since you bought the subscription directly and manage it yourself, you can check this in the Microsoft 365 admin center:

1. Check the subscription: Sign in at admin.cloud.microsoft with your onmicrosoft.com account and go to Billing > Your products. Check whether Microsoft 365 Apps for business shows as Active, Expired or Disabled.
2. Check the payment: Go to Billing > Bills & payments and check for any unpaid or failed payments. If the subscription has expired, you can usually reactivate it from Your products.
3. Check the license is assigned: Go to Users > Active users, select your account, open Licenses and apps, and make sure Microsoft 365 Apps for business is selected.

If the subscription shows as active and the license is assigned to you but Office still says unlicensed, please open a service request through Support > New service request in the admin center and ask for the billing team. Please include the error code from your screenshot. For steps, please refer to Get support - Microsoft 365 admin. You can also find your regional number here: Contact Microsoft customer support | Microsoft Support.

I hope you're back up and running soon. If you have any updates after checking these, feel free to share them here.