XBOX PC game pass

Hayyan Asim 0 Reputation points
2026-11-09T18:08:03.6666667+00:00

I had pc game pass on my pc in pakistan but my pc region was us , my uncle accidentaly cancelled the subscription on his card and ever since i cant resubscribe to it it gives transaction error saying we are having trouble processing ur payment

Windows for home | Other | Gaming
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  1. Carl-L 24,905 Reputation points Microsoft External Staff Moderator
    2026-11-11T13:29:26.28+00:00

    Hello Hayyan Asim,

    You can freely change region, however, please note that the subscription is only be able to purchase if the account region, the PC region and subscription region match.However, as I see here, the issue seems to be with the payment method instead. You said your uncle has cancelled the subscription on his card, which I assume that you are using a new card to purchase. This is quite common for new purchases in gaming platforms to fail the first time and require verification. In this case, please try to contact Xbox Support for more information about this transaction, as the message said.

    Thank you for your understanding.

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  2. Carl-L 24,905 Reputation points Microsoft External Staff Moderator
    2026-11-10T09:47:39.2033333+00:00

    Hello Hayyan Asim,

    Welcome to Microsoft Q&A forum.

    Before we proceed, may I know the full error message so I can check for you? Please remember to remove all personal information before posting.

    Also, Microsoft subscription is heavily region-locked, so mismatch between the region of your account, the PC or the card could also cause this. Please make sure all of them match as well. In short, you probably cannot use a Pakistan card for this.

    I'm waiting for your reply.

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