Not receiving hotmail emails on android phone

Question

Not receiving hotmail emails on android phone

Vanessa Ann Dilley 0

I'm receiving emails sent from a pc, but not receiving any emails sent from mobile phones

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2 answers

Your answer

Answer 1

Hi Vanessa Ann Dilley,

Since messages sent from a computer are arriving, but messages sent from a mobile phone are not, this may not necessarily be an Outlook for Android synchronization issue.

As a first check, please sign in to Outlook.com in a browser and see whether one of the missing messages appears there, including in the Junk Email, Other, and Deleted Items folders.

If the message appears on Outlook.com but not in the Android app, please let me know which mail app you are using on the phone so we can focus on the mobile synchronization issue.
If the message does not appear on Outlook.com either, ask the sender whether they received a delivery failure or bounce-back message. It would also help to check whether the sender is listed under Blocked senders or affected by an inbox rule.

Could you also clarify whether this happens with emails sent from all mobile phones and mail apps, or only from one particular sender or app? Please do not post the full email address publicly; the email domain and the name of the sending app should be sufficient. Thank you so much for your understanding.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 2

If Hotmail email arrives on a PC but not on the Android phone, the issue is most likely with the phone app sync rather than the mailbox itself.

Try these steps in order:

In Outlook for Android, open Settings > Accounts > select the affected account.
- Check the account type shown at the top.
- If it is IMAP or POP, that can cause sync limitations. Calendar and contacts will not sync with IMAP/POP, and mail sync can also be affected depending on the provider setup.
If the account is not IMAP or POP, tap Reset Account.
- Then check whether new messages start syncing.
If it still does not work, remove and re-add the account:
- Go to Settings > select the account > Delete Account > Delete From This Device.
- Then add the account again.
If the Outlook app is crashing or behaving inconsistently on Android, clear the app cache:
- Settings > Apps > Outlook > Force stop
- Settings > Apps > Outlook > Storage > Clear cache
- Then update Outlook from the Google Play Store and restart the device.
- Clearing cache keeps app data.
Since the mailbox works on the PC, also check Outlook.com mailbox settings that can hide incoming mail:
- Check the Other tab.
- Check the Junk Email folder and settings.
- Check whether email forwarding is enabled.
- Check whether there are email rules moving messages.
- Restore message sorting with Filter > Sort > Date.
If the Android device is using the default Samsung mail app instead of Outlook, check the device spam list:
- Open the email app.
- Go to Settings > General Settings > Spam addresses.
- Remove any addresses or domains that should not be there.
If using a third-party mail app on Android, it must support modern authentication and IMAP to work correctly with Outlook Mobile and Desktop. If IMAP or POP are active, disable them and test again.

If mail still syncs on the PC but not on the phone after these steps, the problem is with the mobile app or device configuration.