Mendeley connection content control lost

Question

Mendeley connection content control lost

Berlian Priskila Wijaya 0

I am using windows and have updated microsoft office. I have refreshed mendeley and tried various features in word, but i am unable to activate the content control feature linked to mendeley.
Citations and bibliography are still present, but the content controls cannot be edited, and they are not connected to mendeley.

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Answer 1

Hello Berlian Priskila Wijaya,

Please make a backup copy of the document first.

Could you confirm whether the file is saved as .docx or whether it was ever saved as the older .doc format? The older format converts content controls to static text, and changing the file back to .docx will not recreate the lost Mendeley connections.

Please also test Mendeley Cite in a new blank Word document and let us know whether you can insert and edit a citation there. If it works in the new document, the problem is likely limited to the original file, and restoring an earlier version may be the safest option.

If it fails in new documents as well, verify that Mendeley Cite is installed under Home > Add-ins, sign out and back in to the add-in, and temporarily disable any older Mendeley Word plugin to avoid an add-in conflict.

Please share your Word version and build from File > Account > About Word, along with whether you use Mendeley Cite or the legacy Mendeley Desktop plugin.

Please feel free reply back to this post and update me on this issue, I'll be happy to help.