Update Office first, then test Word in Safe Mode; if Word cannot start in Safe Mode, proceed directly to an Office Online Repair.
1. Install Office updates
If another Office application such as Excel opens:
- Open it and select File > Account.
- Under Product Information, select Update Options > Update Now.
- If Update Now is missing, select Enable Updates first.
- Let the updates finish, restart the computer, and test Word. Microsoft recommends updating Office before the remaining startup troubleshooting steps.^1^
If no Office application opens, skip to the Safe Mode test.
2. Test Word in Safe Mode
- Press Windows key + R.
- Enter:
winword /safe
- Press Enter. There must be a space before
/safe.
If Word opens, test both a blank document and the affected file through File > Open.
If Word and the file open in Safe Mode
An add-in may be interfering with normal startup:
- In Word, select File > Options > Add-Ins.
- At the bottom, choose Word Add-ins from Manage, then select Go.
- Clear one add-in, select OK, and restart Word normally.
- Repeat until the responsible add-in is identified.
- Repeat the process with COM Add-ins under Manage.
Older versions of ABBYY FineReader, PowerWord, and Dragon Naturally Speaking are specifically documented as possible compatibility problems with Office 2016.^1^
If Word opens but only one document fails
Try recovering its contents:
- Select File > New > Blank Document.
- Select Insert > Object > Text from File.
- Select the affected document, then select Insert.
This can retrieve the document text while omitting information stored in its final paragraph mark.^2^
If Word does not open in Safe Mode
Proceed directly to Online Repair; Microsoft states that this indicates the problem is not caused by add-ins.^1^
3. Run Office Online Repair
Online Repair repairs the entire Office installation, not only Word.
Windows 11
- Right-click Start > Installed apps.
- Find Microsoft 365 or Microsoft Office.
- Select the three dots > Modify.
- Select Online Repair > Repair.
Windows 10
- Right-click Start > Apps and Features.
- Select Microsoft 365 or Microsoft Office.
- Select Modify.
- Select Online Repair > Repair.
Follow the prompts, restart the computer if requested, and test Word again. Online Repair is more comprehensive than Quick Repair.^3^
If the error remains
Install all available updates under Settings > Windows Update, including applicable driver updates. If Word still fails, use Microsoft’s Office uninstall troubleshooter and reinstall Office; the troubleshooter requires Windows 10 or later and must run on the affected PC.^1^
References
- I get a "stopped working" error when I start Office applications on my PC | Microsoft Support
- How to troubleshoot problems that occur when you start or use Word | Microsoft Support
- Repair an Office application