Hotmail email

Question

Hotmail email

R J Kimms 60

I have not received any emails in my Hotmail inbox not even spam I get every day. I do not have any rules set up

please advise

rjk

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1 answer

Your answer

Answer 1

Sophie Turner 5

Since even your usual spam has stopped, I would first sign in to Outlook on the web and check the Junk Email folder and Deleted Items, just in case the mail is arriving but being filtered out of the inbox. It is also worth checking that your mailbox is not full and that no sender is on your blocked senders list. If everything looks clear there, try sending yourself a test email from another account and sign out and back in, as that helps show whether new mail is reaching the account at all.

R J Kimms 60 Reputation points

2026-11-09T07:08:49.5+00:00

I can s n myself a test message from a friends email. I received it. My concern is I receive my bill statements and have not received any email I have a safe sender list all are o. It
Hornblower409 18,940 Reputation points

2026-11-10T16:08:53.7833333+00:00

@R J Kimms said

I can s n myself a test message from a friends email. I received it

Since the test message from your friend's account arrived, we know your Hotmail account can still receive at least some new mail. A few questions may help narrow down what is happening:

1 -- About when did you first notice that your normal emails had stopped arriving?

2 -- Other than your friend's test message, have you received any new emails since then?

3 -- Can you give us an example of one company you expected an email from, and have you confirmed on that company's website that it actually sent the email?

4 -- If you check your mail directly at Outlook.com in a browser, are the messages also missing there?