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My child's Windows 11 computer has stopped reporting screen time usage in Microsoft Family Safety. It previously worked correctly.
The device is still listed, activity reporting is enabled, web activity is recorded, and screen time limits are enforced correctly. However, both the Family Safety iPhone app and Microsoft website show zero minutes of Windows usage every day.
I've confirmed the Microsoft account matches, verified the Parental Controls service is running, refreshed activity reporting, restarted the computer, installed Windows updates, and run SFC /scannow with no integrity violations found.
Can you help diagnose and repair Windows screen time activity reporting without removing the child account or disrupting the existing parental controls?
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
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Hi, @April Dougan
Thanks for listing everything you've already tried. Since the limits still work and web activity still shows up, the PC is still connected to your family group. Most likely the part of Windows that uploads screen time data has stopped sending it.
Here are some suggestions you can try:
On your child's PC, go to Settings > Privacy & security > Diagnostics & feedback and make sure Diagnostic data is set to at least Required. Family Safety needs this to collect screen time for reports. Also open Services and check that Connected User Experiences and Telemetry is running and set to Automatic.
Make Family Safety refresh on the PC. Open Command Prompt, paste this command, press Enter, then restart the PC: schtasks /run /tn "Microsoft\Windows\Shell\FamilySafetyRefreshTask"
Sign in to your child's account and go to Settings > Accounts. If you see a Verify option, click it and follow the steps. If there's no Verify option, open Edge and go to aka.ms/familyverify.
Check that the date and time zone on the PC match the time zone on your child's Microsoft account. If they don't match, usage can end up logged under the wrong day.
If nothing changes, it's recommended to briefly change your child's account to Administrator, restart, sign in as your child, then change the account back to Standard user. This can make the device register with Family Safety again.
None of these steps remove the child account or change your current limits. After that, have your child use the PC for a bit and check again in a few hours. If it still shows zero minutes, send logs from the Family Safety app (Home > Help & Feedback > Send logs) and contact Microsoft Support.
Please be advised that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas.