I lost my Xbox card code I need sport

Contact Microsoft Support with the damaged Xbox gift card and proof of purchase; support may be able to replace the unreadable code or provide another option.

What to do

1. Keep the physical card and receipt. Do not scratch it further or discard the packaging.
2. Take clear photos of:
   • The entire front and back of the card
   • The damaged scratch-off area
   • Any readable barcode, serial number, or other identifier
   • The purchase receipt
3. Go to Contact Microsoft Support, enter damaged Xbox gift card code, and select Get Help. If the automated help does not resolve it, select Contact Support to reach the appropriate support option.[^1^](https://support.microsoft.com/accounts-billing/unable-to-complete-this-transaction-error-message#need-more-help ""Unable to complete this transaction" error message | Microsoft Support")
4. Provide the photos and proof of purchase when requested. A similar damaged-key case advises retaining all readable details because Microsoft Support may be able to recover or replace the key.^2^
5. If support cannot validate it, contact the retailer where the card was purchased and provide the receipt.

Xbox and Microsoft gift cards normally use a 25-character redemption code.^3^ Do not post the readable portion of the code, barcode, serial number, or receipt publicly.

References

1. "Unable to complete this transaction" error message | Microsoft Support
2. The license sticker was damaged when it was scratched off. The key is not readable. - Microsoft Q&A
3. Redeem a gift card or code to your Microsoft account | Microsoft Support