Disconnected from Jacquiline at technical help. Need to reconnect

Open Microsoft Support again, start a new browser chat, and give the agent your previous case number or session details so they can continue the issue.

1. Go to Microsoft Support.
2. Under Microsoft technical support, select Get help.
3. Enter Microsoft 365 activation issue, then select Get Help.
4. If the suggested solutions do not apply, select Contact Support.
5. Choose:
   • Product: Microsoft 365 and Office
   • Category: Technical support
6. Select Chat with a support agent in your web browser. Microsoft’s contact process may offer chat after you describe the problem.^1^
7. Tell the new agent:
   • You were disconnected while working with a technician named Jacquiline.
   • Your existing case or ticket number, if available.
   • The email address used to open the support request.
   • Approximately when the session disconnected.

A new chat may not reconnect directly to the same technician, but the agent can use the case details to review the previous work and continue support. This is also the recommended procedure for a disconnected Microsoft remote-support session.^2^

Do not post your case number, email address, or other private information here.

References

1. Contact Microsoft customer support | Microsoft Support
2. How do I get my remote session with Microsoft support back ? - Microsoft Q&A