Account blocked, support does not help at all

Question

Account blocked, support does not help at all

Max Visscher 0

Hi,

I'm trying to get into a SharePoint Online folder that I have been given access to (by another business). I'm trying to get in, but every time I try, I get the notification that my account is blocked. Specifically, it says "Sorry, the organization you are trying to access restricts at-risk users. Please contact your [my company name] admin."

It says to just to contact the admin, but I am the admin of my organization. The error code is 530032.

Unfortunately, support is not helping anywhere. Phone calls. Just hang up the phone and send me to the website. On the website, I can only go here or use a chatbot, and on x.com, they also are unresponsive.

What do I do? Do I have to contact the business that gave me access, or should I try to keep getting in touch with Microsoft support? I'm getting a bit tired of running in circles because support on the website and the chatbot is not really useful.

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Answer 1

Jade Ng 16,705 Microsoft External Staff Moderator

Dear Max Visscher,

I’m sorry for the frustrating experience you’ve had trying to get assistance.

Based on error 530032 and the message indicating that the organization “restricts at-risk users,” this appears to be related to Microsoft Entra ID Protection rather than the SharePoint folder permission itself.

Since the issue occurs when you access a resource shared by another organization, please contact the IT administrator of the organization that shared the folder with you and ask them to review the access restriction from their side.

Their IT administrator can review the applicable Microsoft Entra ID Protection and Conditional Access configuration and determine the appropriate remediation or access action. Microsoft Entra supports risk-based policies for B2B guest users, which can result in guest access being blocked.

For more reference:

After their IT administrator has reviewed and addressed the issue, please try accessing the SharePoint folder again.

Thanks for your patience and understanding so far. Looking forward to your response.

Max Visscher 0 Reputation points

2026-11-09T03:56:44.6966667+00:00

Thanks for the quick response Jade. I tried going here, but it's showing me this message in some areas.:

I logged in with my work account, and I'm the only one in my organization. Maybe I set up something wrong, how can I check if a different e-mail or account is the admin?

Edit: you edited your post as well I see, so it's probably on their end?
Jade Ng 16,705 Reputation points Microsoft External Staff Moderator

2026-11-09T04:22:30.8233333+00:00

Dear Max Visscher,

Thank you for the update.

I have made a few adjustments to my previous answer after conducting some additional research and testing the scenario in my environment. Based on my findings, this action will need to be performed by the IT administrator on the other organization’s side.

Note: Regarding the error message “You don't have access. Copy the error details and send them to your administrator(s) to get access to this page,” the administrator referenced here is the IT administrator who manages the SharePoint environment where the affected folder is located.

In this case, please contact the IT administrator from the other organization and ask them to follow the steps I provided above.

Thank you for your kindness and patience!
Max Visscher 0 Reputation points

2026-11-09T07:20:05.4633333+00:00

Okay thank you, I will try that then
Jade Ng 16,705 Reputation points Microsoft External Staff Moderator

2026-11-09T07:36:29.74+00:00

Dear Max Visscher,

Please feel free to update me on whether you’re able to resolve the issue successfully or if you get stuck at any point.

Thank you very much for your time and your cooperation.