Unable to access copilot

Update Microsoft Store first, then reset Copilot and reinstall it if the update remains stuck in the “Try again” loop.

1. Update Microsoft Store and Windows

Since Try again only returns to the same message, stop retrying inside Copilot and update its installation components instead:

1. Open Microsoft Store.
2. Select Library → Get updates.
3. Allow all Store and Copilot updates to finish.
4. Open Settings → Windows Update → Check for updates.
5. Install available updates and restart the computer.

Microsoft recommends these steps first when a Store app cannot install or update.^1^

2. Clear the Store cache

If Copilot still displays the error:

1. Press Windows key + R.
2. Enter wsreset.exe.
3. Select OK.
4. Wait for Microsoft Store to reopen, then try updating Copilot from Store → Library.

3. Reset Copilot

Resetting removes the app’s local data and restores its default state.

1. Open Start and search for Copilot.
2. Right-click it and select App settings.
3. Select Terminate, followed by Reset.
4. Restart Windows and open Copilot again.

Resetting Copilot is a documented troubleshooting step for Copilot app failures.^2^

4. Reinstall Copilot

If resetting does not resolve the update loop:

• Windows 11: Open Settings → Apps → Installed apps, find Copilot, select … → Uninstall.
• Windows 10: Open Settings → Apps, find Copilot, and select Uninstall.
• Restart the computer.
• Open Microsoft Store, search for Microsoft Copilot, and install it again.

Microsoft documents Copilot as a removable app that can be reinstalled from Microsoft Store.^3^

If other Store apps also fail

If other Store applications cannot update either, continue with the Microsoft Store troubleshooting page rather than treating this as Copilot-only.^1^

If Copilot installs successfully but cannot connect:

1. Open Get Help from Start.
2. Search for Copilot connectivity troubleshooter.
3. Run it and apply any recommended remedies. It checks for firewall rules and other connection blockers.^4^

While repairing the Windows app, Copilot can also be accessed through its web app at https://www.copilot.com.^5^

References

1. Fix problems with apps from Microsoft Store
2. copilot quit, why - Microsoft Q&A
3. Welcome to Copilot on Windows
4. Copilot troubleshooters | Microsoft Support
5. Get started with the Microsoft Copilot app | Microsoft Support