issues with transcribe funtion

Good day Amanda Rangassamy,

This issue is currently affecting multiple Word users.

As a temporary workaround in the Word desktop app, try widening the Transcribe pane before selecting Upload audio, as some affected users have reported that this helped.

If that does not help, please continue using Word for the web temporarily. You can also report the issue from Word through Help → Feedback or File → Feedback as AI answer suggested and include your Word version and build number. This sends reports to the relevant product team for further investigation.

Since this is a user-to-user forum, we can share suggestions based on available information and personal experience, but we cannot access or inspect Microsoft’s backend systems.

Hi!

What exactly is happening? Does the “Upload audio” button fail to appear or become grayed out? Does the upload get stuck, or does an error message appear?

It’s important to know exactly what is occurring, as each issue may require a different solution.

Also, does this problem happen with just one specific audio file, or with all audio files? I recommend testing with an audio file that you know has worked in the past. This will help you determine whether the issue lies with the audio file itself.