Artifact Signing organization verification: existing request still Action Required; personal Microsoft account receives You need permission

We need the Artifact Signing identity-validation team's help with an existing Public organization validation request for an EU sole proprietorship.

The Azure signing account was created successfully. The applicant reports having completed the identity-document and selfie step and has not removed the Verified ID from Microsoft Authenticator.

Checks performed again on 8 November 2026:

• The Azure portal opens in the resource's own Entra directory with MFA.
• The existing organization validation still shows Action Required.
• The primary company-domain contact address is a monitored mailbox only. It is different from the personal Microsoft account used to create/manage the Azure resource; the latter is the request's secondary contact address.
• Opening the existing request's continuation link returns You need permission. It identifies the signed-in personal account's tenant as Microsoft Accounts.
• The portal details do not expose a command to edit the primary contact address.
• We have not deleted the request, created another request, changed account aliases, removed the Verified ID, or created another Microsoft account.

Could the validation team confirm the supported way to repair the EXISTING request, align the authorized sign-in/contact identity, and reuse the completed Verified ID where possible? Please advise before we create a replacement request.

The subscription, validation, tenant and user-object identifiers can be supplied privately to an authorized Microsoft engineer. This public draft intentionally contains no email addresses, authentication/verification URLs, credentials, identity documents or private identifiers.