Artifact Signing organization validation fails with tokenError: CosmosDB resource already exists

Problem

We are unable to complete Public Organization identity validation for a U.S.-based company in Azure Artifact Signing (East US). We need to complete validation so we can sign our Windows .exe installer.

Latest attempt

On 8 November 2026, we followed the support reset instructions, removed the old Verified ID, and restarted the AU10TIX identity-verification flow from the current Azure validation request. We used the same primary email account as the validation request.

The desktop browser displayed:

Error: Face Check failed. We could not verify your identity.

Microsoft Authenticator on a Samsung Galaxy S26 displayed:

Error Code: tokenError The server cannot fulfill the request due to a server conflict. The targeted resource in CosmosDB already exists.

The latest failure occurred at 09:23:45 UTC on 8 November 2026. This is the exact server-error message shown by Authenticator; the generic browser message alone does not establish the cause.

Evidence already provided privately

We have sent Azure Support the error screenshots, exact failure time, current Identity Validation ID, diagnostic Request ID, and Correlation ID. We can provide these identifiers through an approved private support channel.

The problem persists after restarting the verification flow. The Azure support page now directs us to Microsoft Learn Q&A to continue support.

Help requested

Could the Artifact Signing / Microsoft Entra Verified ID engineering team investigate the reported server conflict and check whether an existing or stale verification transaction is involved?

Please advise whether the current validation can be recovered, or what service-side action is required before another retry. We would appreciate a specific next step after reviewing the diagnostic records already supplied privately.

No passport images, facial images, verification links, or private diagnostic identifiers are included in this public post.