Organization identity validation failed after Verified ID success - backend review requested

Hello Microsoft Artifact Signing team,

Our existing Organization/Public identity validation changed to Failed after the representative completed the Microsoft Verified ID flow. Please investigate the existing request and advise on recovery before we submit any replacement.

Environment:

• Identity validation: Organization / Public
• Region: Korea Central
• Artifact Signing SKU: Basic

Observed sequence:

1. The existing request showed Action Required with "Please complete your verification here".
2. The representative completed the AU10TIX and Microsoft Authenticator flow. The Microsoft credentials page displayed "Verification successful!".
3. The Azure portal initially continued to show Action Required in the list and In Progress in the details, with the same verification prompt.
4. Reopening the existing verification link displayed: "No Access - Sorry, this link has been used already. Please return to Artifact Signing to review the status of your request."
5. We subsequently received a "Validation Fail" email. Both the portal list and details now show Failed, without a failure reason or corrective instructions.

Please have the identity-validation team confirm:

• Was the successful Verified ID presentation received and associated with the existing organization request?
• What exact validation check failed, and which field or requirement needs correction?
• Can the existing request be recovered, or is a corrected new request required? Please clarify the remaining attempt allowance before recommending resubmission.

We have preserved the failed request and have not created a replacement during this troubleshooting. This blocks onboarding for Windows code signing. We are requesting a failure-reason investigation and the supported recovery path.

I can provide the Identity Validation ID, subscription ID, resource details, and contact information through an appropriate private Microsoft support channel.