Azure for Students: SheerID verification loop and AADSTS50058 portal error (Need manual document review)

Hello Microsoft Q&A Community,

I am a full-time university student. I am writing this post because I have exhausted all automated and standard support channels trying to activate my Azure for Students benefit.

Here is a detailed breakdown of my situation:

1. My Student Status is Confirmed:

My GitHub Student Developer Pack is fully approved and verified. I have successfully passed their verification. I have attached a screenshot of my verified GitHub status (Verified (benefits available)).

2. The OAuth Connection and the SheerID Loop:

I can successfully authorize Microsoft to access my GitHub account (the OAuth connection works), and my account gets linked. However, the Azure system fails to automatically pass my verified student status from GitHub. Instead, it redirects me to a manual SheerID verification form. This form requires me to enter a university-issued email address. I do not have one, as my university does not provide them. Therefore, I cannot complete this form, and the system loops.

3. The Portal Error (AADSTS50058):

To resolve this, I tried to open a standard support ticket directly on the Azure Portal. However, I am physically blocked from doing so by an authentication error: AADSTS50058 (Silent sign-in request failed). This error prevents the support ticket page from loading entirely.

4. What I have already tried:

To rule out any account sync bugs, I created a brand new, clean Outlook account (******@outlook.com) and updated it as my primary email in GitHub. I also tried different browsers, cleared my cache, and tested from different networks. The SheerID loop and the portal error persist.

My Request:

I need to request an "Alternative Academic Verification".

I have my official university documents (enrollment certificate, student ID) ready to be uploaded right now for manual review by a Microsoft support engineer.

(Note: The platform only allowed me to attach one screenshot, which is the GitHub proof. I also have a screenshot of the SheerID form and the AADSTS50058 error. I am ready to provide them in the comments if a moderator requests them).

Could a Microsoft employee please escalate this to the Azure Education team or advise on how I can upload my official documents for manual review?

Thank you for your time and assistance.