locked email on my mobile -please unlock

John Senior 0 Reputation points
2026-11-07T12:47:08.1166667+00:00

MY HOTMAIL ACCOUNT HAS BE FROZEN i CAN RECEIVE EMAILS ON MY LAPTOP BUT CANNOT RECEIVE OR SEND EMAILS THROUGH MY MOBILE. I have tried all the microsoft information-guidence but without any success.Please unlock my phone as Microsoft locked my phone because of to many password attemps had taken place. You turned it of Please turn it back on. Thank you.

Outlook | Web | Outlook.com | Email
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  1. Thomas4-N 23,160 Reputation points Microsoft External Staff Moderator
    2026-11-08T08:51:52.2766667+00:00

    Hello John Senior,

    I’m sorry you’re still unable to use email on your phone. We can’t manually unlock it from this forum, but we can help identify what is preventing access.

    • Is your phone an iPhone or Android, and which email app are you using?
    • What exact error message appears?
    • Can you open your mailbox through the phone’s web browser at https://outlook.live.com?

    Please keep the working laptop session signed in, and don’t share your password or verification codes.

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  2. AI answer

    2026-11-07T12:47:27.3733333+00:00

    If email works on the laptop but not on the mobile device, the account itself is not fully unavailable. The supported steps are:

    1. Check whether the mobile app is asking for the password again.
      • On iPhone or iPad: Settings > Mail > Accounts > select the Outlook account.
      • If Account not authenticated appears, open Account Settings or the Password field, enter the current Microsoft account password, then tap Done.
      • Open the Mail app and confirm mail sync and sending work again.
    2. If the Outlook.com account was temporarily blocked because of unusual sign-in activity, reset the password to unblock it.
      • Outlook.com accounts can be temporarily blocked after unusual sign-in activity.
      • To unblock the account, reset the password.
    3. If the password is correct but sign-in still fails, recover the account:
      • Enter the email address, phone number, or Skype name used to sign in.
      • Choose where to receive the security code.
      • Enter the code.
      • Set a new password.
    4. Avoid repeated code or recovery requests.
      • Excessive or repetitive requests can cause Microsoft to temporarily stop sending verification codes.
    5. Check whether mailbox or cloud storage is full.
      • If Outlook.com mailbox or Microsoft cloud storage is full, sending and receiving email can stop.
    6. If sign-in still does not work, use the Microsoft account sign-in helper or the Outlook.com support options.
    AI-generated content may be incorrect. Read our transparency notes for more information.

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