How to fix audio issue on TABLET-SSP7J3EB

femi borede 0 Reputation points
2026-11-07T08:54:58.0733333+00:00

The audio icon is completely muted and no audio coming out, have tried all I could do but still not working

Windows for home | Windows 11 | Devices and drivers
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  1. AI answer

    2026-11-07T08:55:25.3833333+00:00

    Try these steps in order on Windows 11:

    1. Check the output device and volume
      • Go to Start > Settings > System > Sound.
      • Under Output, make sure the correct audio device is selected.
      • Make sure the volume is not muted and the slider is turned up.
    2. Set the playback device as default
      • Go to Start > Settings > System > Sound.
      • Under Related settings, open Sound Control Panel.
      • On the Playback tab, select the correct speaker or headphone device and choose Set Default.
    3. Make sure the device is not disabled
      • Go to Start > Settings > System > Sound.
      • Select the audio device.
      • Open Device properties and make sure Disable is not checked.
    4. Turn off audio enhancements
      • In Sound settings, select the playback device and open Properties.
      • On the Enhancements tab, select Disable all enhancements.
      • If there is no Enhancements tab, open Advanced and turn off any available audio effects.
    5. Open Volume mixer
      • Right-click the Volume icon on the taskbar.
      • Select Open Volume mixer.
      • Make sure nothing is muted.
    6. Run the audio troubleshooter
      • Right-click the speaker icon and run the sound troubleshooter, or go to Settings > System > Troubleshoot > Other troubleshooters and run Playing Audio.
    7. Restart audio services
      • Press Start, type services.msc, and press Enter.
      • Right-click Windows Audio and select Restart.
      • Right-click Windows Audio Endpoint Builder and select Restart.
    8. Update the audio driver
      • Open Device Manager.
      • Expand Sound, video and game controllers.
      • Right-click the audio device and select Update driver.
      • Restart the PC after the update.
    9. Check Windows Update
      • Go to Start > Settings > Windows Update.
      • Select Check for updates.
      • Install available updates and restart.

    If the speaker icon still stays muted after these steps, the next likely cause is a driver problem. In that case, check whether the audio device appears in Device Manager under Sound, video and game controllers.

    References:

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  2. DaveM121 946.3K Reputation points Independent Advisor
    2026-11-07T09:30:15.6333333+00:00

    Hi Femi,

    1

    Right click your Start Button and open Device Manager.

    Expand the 'Sound, Video and Game Controllers' section.

    Please provide a screenshot of that full Device Manager window.

    2

    Click your Start Button, then just type msinfo and press Enter, please provide a screenshot of the resulting System Information window.

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