In need to connect my HP printer to window app Get this app while signed in to your Microsoft account and install on up to ten Windows devices.

Question

In need to connect my HP printer to window app Get this app while signed in to your Microsoft account and install on up to ten Windows devices.

Glenda Cunningham 0

I need to make sure my Microsoft APP is connected to my HP printer

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2 answers

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Answer 1

Welcome Glenda Cunningham,

Thanks for reaching out to Microsoft Q&A Forum. I understand you want to make sure the app you installed from the Microsoft Store is connected to your HP printer so you can print from it.

To help narrow this down, could you please confirm:

Which app are you trying to connect to the printer? For example, is it HP Smart, or a Microsoft app such as Word, Photos or Outlook?
What is your HP printer model, and is it connected through Wi-Fi or a USB cable?

Please make sure you already tried the Q&A Assist steps. In addition, please try the following:

1, Run the built-in printer troubleshooter.

On Windows 11, go to Start > Settings > System > Troubleshoot > Other troubleshooters, then select Run next to Printer.
On Windows 10, go to Start > Settings > Update & Security > Troubleshoot > Additional troubleshooters > Printer, then select Run the troubleshooter.

2, Set the HP printer as your default printer.

Go to Start > Settings > Bluetooth & devices > Printers & scanners.
Turn off Let Windows manage my default printer.
Select your HP printer, then select Set as default.

3, Restart the printer and the network connection.

Turn off the printer, the computer and the Wi-Fi router, wait about 30 seconds, then turn them back on in this order: router, printer, computer.
On the printer's control panel, confirm that it shows a connection to the same Wi-Fi network as your computer.

Looking forward to your update.

Answer 2

The “install on up to ten Windows devices” message applies to the Microsoft Store app, not to connecting the HP printer; install the HP app first, then add the printer separately in Windows.

1. Install the HP app

Select Start, type Microsoft Store, and open it.
Sign in using your Microsoft account. The Store might not be available when Windows uses only a local account.^1^
Search for the HP application specified for your printer, such as HP Smart.
Select Get or Install.
Open the HP application after installation.

The “up to ten Windows devices” wording simply means that the app can be installed on eligible Windows devices associated with that Microsoft account. It does not mean that the printer must be linked to the Microsoft account.

2. Add the HP printer to Windows

Turn on the printer first. For a wireless printer, connect the printer and computer to the same Wi-Fi network.

Windows 11: Start → Settings → Bluetooth & devices → Printers & scanners → Add device
Windows 10: Start → Settings → Devices → Printers & scanners → Add a printer or scanner

Wait for the list to populate, select the HP printer, and choose Add device. For a USB printer, connect its USB cable before doing this. Windows normally installs supported printers automatically.^2^

After installation, select the printer in Printers & scanners, open its print queue or printer properties, and print a test page.

If Windows cannot find the printer

Select The printer that I want isn’t listed or Add a new device manually, then follow the Add Printer wizard.^2^

If the printer appears but will not install:

Remove it from Printers & scanners.
Download the current driver for the exact printer model from HP’s official support site.
Install the driver.
Return to Printers & scanners and add the printer again.
If necessary, press Windows+R, enter services.msc, open Print Spooler, and select Restart.^3^

If the Microsoft Store itself will not install the HP app, press Windows+R, enter wsreset.exe, and select OK. The Store should reopen automatically after its cache is reset.^4^

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