Infinite loop

Question

Infinite loop

London Vincent 0

I am trying to log in to my school account and it's asking me to authenticate my school account so I go to the mobile app to verify my account and then the mobile app ask me to go on the mobile app to verify and I can't do that. And I have already removed the account, deleted the app, and cleared cache and I still have this issue what else do I do.

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Answer 1

Hi @London Vincent,

Thank you for posting your question in the Microsoft Q&A forum.

I’m very sorry to hear about your situation. Regarding that you’re unable to log in to your account.

If you are a student I would recommend you contact your school Admin to reset your MFA settings through the Microsoft Entra Admin Center. Ask your administrator to follow these steps:       

Revoke MFA sessions and require re-register in the Microsoft Entra admin center 

Sign in to Microsoft Entra admin center with the admin account
Go to Users
Select the affected user account
Open Authentication methods
Revoke sessions
Select Require re‑register MFA
Save the changes

Revoke MFA sessions and require re-register in the Microsoft Entra admin center 

User's image

You could provide your admin this article for a better view: Manage authentication methods for Microsoft Entra multifactor authentication - Microsoft Entra ID |…    

If you’re unsure who the Global Admin is within your organization, you can find guidance on locating them here: How do I find my Microsoft 365 admin? - Microsoft Support.       

Please note that I'm also a user so I don’t have access to user accounts and cannot assist with actions such as password resets, login changes, or account recovery.

Thank you again for your time and understanding. I really appreciate your patience, and I’m here to help. Looking forward to your response.        